"I think of
Dreams Unlimited Travel as a great example of new generation
travel agencies who've identified a very targeted niche, and
are leveraging technology and great customer service to maintain
a regular dialogue with their clients and provide detailed
information," - Randy
A. Garfield, Sr.
Vice President, Walt Disney Parks and Resorts, and the President
of the Walt Disney Travel Company - Travel Agent Weekly Magazine,
may be a half-dozen agencies out there that focus on Disney,
but they tend to be more brick-and-mortar...There are other
[Web only agencies], but I don't believe they are as connected
as Dreams is. I don't think they have the knowledge base,
and their sites aren't as in depth" - Vicki Johnson,
Manager, Walt Disney Travel Agency Sales - Travel Agent Magazine
- December, 2000
This is my second time using Dreams Unlimited Travel for my Disney trips. It takes the stress out of my vacation planning. I don't have to worry about checking back for discounts. (My Agent) answered all of my questions quickly. For our recent trip we stayed at the Coronado Springs Resort. I was a little nervouse about it being a moderate (we have always stayed at the Contemporary on our previous visits). I admitted I was a "hotel snob"! I was also nervous because of the time of the year we chose to go (July 4th week). (My agent) reassured me on both of my issues. We had the best weather when we were there and the Coronado is now my favorite! It was really nice having someone that I could ask all of my questions to. I know I can post messages on the Disboards, but for someone who is shy like myself, this was better for me.
What our clients are saying about us....
-- Sharon Embry, New York
This was probably our 19th trip to The World, the last 10 we made the arrangements, decided to give Dreams a shot since it really did not cost us any extra. It was a great experience, we will definitely do it again in 2008! (Our agent) did a great job, prompt & professional.
-- Kelly Kraning, Wisconsin
Our family had been to WDW twice before, and as a compulsive planner, I had always taken care of all the trip details myself. I was a bit apprehensive about allowing someone else to do the planning for me! Our Dreams agent was wonderful. We worked together in planning our vacation and her expertise was so helpful. My mother decided to go along with us on our trip at the last minute which required several "last minute" changes, including all of our ADR's. (our agent) was able to accomodate our needs and always did so with a "smile". Most importantly (to my husband, at least) she was able to apply a discount code to our existing reservation which enable us to eat for free. If I had planned this trip on my own, I'm not certain I would have been aware of this promotion. We had a fabulous vacation and for once, we feel like we got MORE than our money's worth at WDW...and you know that usually NEVER happens! :)
-- Julie Clark, Tennessee
Exceeded expectations - (Our agent) was awesome! She was quick to respond to any questions I had and was always pleasant to deal with. I will use your services again because of the high quality level of customer service she provided.
I have been to Disney many times in the past and have done things myself. Not having to worry about setting up advanced dining reservations, tee times for golf, and all of the other arrangements made this experience with Dreams Unlimited extra special. I will use your services again and I will ask for (the same agent) to assist me. It exceeded my expectations.
-- Karen, Ohio
(Our agent) is wonderful! I have taken numerous trips to WDW and this was the first time I used Dreams/(our agent). I will NEVER use any other agent or agency again She was incredibly fast at responding to my emails, I never waited for a response very long, very different from the last agency I used. I have recommended Dreams to others and am using (our agent)/Dreams again for our upcoming December trip. She is efficient, friendly, knowledgeable and made everything so easy and painless.
Again, thanks to (our agent), I will never use anyone else for a WDW/DCL vacation. It was so positive thanks to her and your wonderful, easy to use website.
-- Amy, Colorado
Exceeded expectations - Overall, the service exceeded my expectations. The prompt responses by the agent made my planning nearly effortless.
This was my first time using Dreams Unlimited Travel and the experience was so great, I have already booked my next Disney vacation through Dreams Unlimited. I truly appreciated the prompt responses and assistance of the agent. It is obvious to me that the staff of Dreams Unlimited go above and beyond to satisfy customers. Thanks!
-- Kathleen Beluschak, Cleveland OH
I am a Florida Resident and purchase Seasonal/Annual passes every so often. I have always been able to call Disney Central Reservation to get FL Res Discount on rooms. However, all the Florida Resident discounted rooms were booked when I called to make reservations for our trip in December 2005.
I contacted www.DreamsUnlimitedTravel.com to see if they could get me Fl Res reservation.
The representative...was very helpful and was able to get me a FL Res Discount room for the Coronado Springs for 5 nights. There were no openings at the Wilderness Lodge like I had hoped, but still was glad to get in at the Coronado Springs.
She was also able to make Priority Seating arrangements for me as well. The detailed itinerary was also useful.
I look forward in using DreamsUnlimitedTravel.com again in the future.
-- Sam - Deerfield Beach, FL
Exceeded expectations - This is the 2nd time I have used Dreams Unlimited Travel for my trip. I love that everything is handled in a professinal manner and made so easy.
Thank you for making my planning easy and enjoyable.
-- Edith Palomba - South River, NJ
Dreams Unlimited is a wonderful way to book a Disney vacation! Although I selected "met expectations" I have to admit that my expectations are rather high after having been a client so many times. I don't think I'd ever use another agency to plan a Disney vacation.
This is my third time using Dreams Unlimited to plan a Disney vacation and I'm never disappointed. Every time (may agent) has managed to save us some money and I don't have to do a thing other than set up the initial dates. I love that Dreams Unlimited is always checking back for discounts!
-- Kimberly Pudlo - Illinois
Dreams Unlimited travel helped me plan the most wonderful vacation we've ever taken!!!
-- Judith Lee - Brookline, MA
Dreams Unlimited made our vacation so much better than it ever would have been if I had to do all the planning myself. Dreams Unlimited is such a great service - I couldn't have been more pleased. Again, I thought (our agent) was just terrific. I'll miss our emails back and forth !!!
-- Maura - Hopkinton, MA
I must admit, I was worried to give money to a company I didn't know much about, but it was the best choice (other than picking my husband) that I have ever made !!!
We have been to Disney World over 50 times, and this has to have been our best trip ever thanks to (our agent). She made our trip a very special occasion. It was our anniversary trip and she turned it into a dream trip to remember because of her thoughtfulness. She feels more like a friend to me than a travel agent. We have been AAA members for many years (50 for my husband) and we have never received the personalized service from them that we received from (our agent). When it comes to Disney, we will always use Dreams Unlimited Travel from here on.
(Our agent), was there for us every moment of the day. She even answered emails late at night and on weekends. That is above and beyond what is expected. She arranged a special anniversary surprise for us at the Coral Reef. That thoughtful gesture made our trip the best ever and we are telling everyone we meet what a great company this is to deal with and (our agent) in particular.
I wish I could book trips to places other than Disney so I could use you for all of our vacation services. You will definitely replace AAA in our lives.
Dealing with (our agent) and Dream Unlimited Travel has been the most positive experience we have had in a very long time. (She) was there for us at all times and did a fantastic job. I wasn't sure when I signed up as we had never dealt with anyone but AAA before, but now that we know what GREAT service is, we will never use any travel company but yours for our Disney trips. This was our 51st trip to Disney World and it was our best experience ever !!! Thank You, Thank You, Thank You.
-- Margaret Lunt - Delaware
I have been to WDW approximately 20 times and each time before this trip I handled my own reservations, priority seatings, etc. It was a wonderful experience having a thoroughly knowledegable person handle everything. "Dreams" is just an email or phone call away and everything is taken care of. I cannot imagine ever going on vacation again without using "Dreams."
-- Annette - Biloxi, MS
A very positive experience!!!
(Our agent) was very helpful. She obtained Cindrella's Royal Table breakfast for me and also had a Florida Resident discount applied to my room the day it became available.
-- Melbourne, FL
Exceeded expectations - Very easy process. (Our agent) was always available to help!
We were thrilled with the service! Once our trip was booked, (our agent) was always quick to respond to our questions and requests. She was attentive to small details. With (her) help, we were able to organize a great vacation for a large group of people. Thank you!
-- Laura - Plymouth, MA
Exceeded expectations - It was nice having someone to communicate with regarding hotels, the parks, shows, etc... Having the "must see" shows and attractions listed helped us make the most of our time at the park. Given our limited time we had we were able to see and do all the important things first leaving us time at the end to fill in with the other activities.
...(Our agent) did an excellent job and was very patient through out as we had a lot of questions and several itinerary changes. She did her best to try and accomodate our needs and had suggestions to try and help us.
-- Kevin - Rochester, NY
Exceeded expectations - I didn't know a thing about Dreams Unlimited -- so it was a real shot in the dark for me. But this trip came at a time when I was simply too busy to plan it appropriately myself. It was a HUGE help to have my agent plan which park to go to on which day, taking advantage of Magic Hours and so on, and making reservations for us. I was VERY pleased with the way it all turned out.
Everything was wonderful. Thanks so much!
-- Melissa - Lebanon, NH
I've used DU twice now, once for a solo trip and once for a family celebration. The service was consistent throughout: it was easy to book and get in touch to ask questions, and (my agent) always responded promptly and with great professionalism as well as genuine warmth. I'm very happy with my experiences, and will continue to use DU whenever I go to WDW.
-- Lori - Cortland, NY
Exceeded expectations - From the moment we stepped off of the plane, the whole vacation was awesome, no problems.
We had a blast, the hotel gave us 2 room upgrade, the itinerary (our agent) made up for us was just so handy. The priority seating was so helpful, this vacation was topnotch.
-- Janice Reading - Bayville, NJ
Exceeded expectations - (our agent) was extremely helpful and responded to all my inquiries immediately. She was pleasant and knowledgeable and improved the quality of my vacation planning tenfold!
It was a very positive, helpful experience and I have already recommended Dreams Unlimited Travel to family.
-- Laura Romeo - Pine Brook, NJ
I've been to WDW many times- more than 15?- but this was our first time staying on-site. Although I was on top of things like priority seatings, park hours, etc., it was great to have someone handle all the resort reservations and be there to answer questions, or find out the answers, for me. It was also great to have someone as enthusiastic about WDW as I to plan with!
-- Lee - Orono, ME
Exceeded expectations - (Our agent) was very responsive, and answered my MANY questions. This was the second time that (this agent) handled our trip.
A positive experience and I have already recommended Dreams to family and friends.
-- Steve Young, Halifax MA
We used Dreams Unlimited on our 3-day Cruise on the Disney Wonder. Their service was terrific. My questions were answered within a few hours and the Bon Voyage gift in our Stateroom was a wonderful touch. Thank you to all at Dreams for your wonderful service. I would surely use Dreams again....Thanks so much!
-- Stephen, Middleton NJ
Another fabulous transaction! Personal service was top notch once again! Dreams has handled my last 2 Disney cruises, my Disney World land vacation coming up next month and I just transferred upcoming Disney cruise number 3 to them as well! Keep up the great work!
-- Justen, Leicester MA
(Our agent) is absolutely fabulous! The Dreams Unlimited service is wonderful! I will definitely use ya'll again. We had a great time. Thank You! Thank You! Thank You!
-- Shawna Barnes, Newnan GA
Exceeded expectations - All of your services were great! I really like the personalized itinerary and the expertise of my agent.
This is my 3rd trip to Disney using your service. I am very pleased and will continue to use Dreams for all my Disney vacations!
-- Stacey Graybeal, Lancaster PA
Great response time from everyone invlolved. We needed to use a discount voucher for our trip and this process was seemless thanks to your staff.
Exceeded expectations - friendly and responsive staff. Quick to answer our concerns. It was apparent that your niche makes you the experts when booking a Disney trip.
We intend to book our next trip with your group. We look forward to using the additional services offered with a park stay vs. a cruise. Overall experience was great. Thank you for the stateroom gift, it was very thoughtful.
-- Anthony, Downingtown PA
It was very convenient to communicate through email. I could email my agent at my leisure and not have to worry about business hours or remembering what she told me, as I could pull up the emails over and over again. The itinerary was very detailed with lots of tips and comments. I actually followed it a lot more than I thought I would even.
-- Carolyn, Cincinnati OH
Exceeded expectations - I just really wasn't totally convinced that someone else could do as well as I could do myself at getting exactly what I wanted. However, DU and (my agent) did just that.
For my first trip to WDW, in '99, I used a travel agent in town. Bought a package, paid full price and the agent wasn't all that knowlegable about Disney. Next trip, in '01, I did it all myself. Got great rates, got ps's that I wanted. Then my trip for this summer started getting planned. I had found the DIS boards and was again going to do it myself. But, I found myself being pulled into duty at my daughter's school, full-time. Now, I had no time to be planning, at least effective planning, a great trip to WDW. Took a chance on the advice of fellow DIS'ers and contacted DU. What a godsend. (My agent) got everything I needed. When she couldn't book my first choice of dates for an IllumiNations Cruise, I think she was more distressed than I was!! She got it for the following night though. A great service. We will be using DU again.
-- Diane Barrette, Westborough MA
This was our first trip to WDW and we had an absolutely wonderful time! Thanks to (our agent), everything went "just as planned." Her daily activity sheets were extremely helpful. They contained all the information we needed to plan our day and also helped us keep up with each PS we had scheduled. P.S. - We are already planning our next trip and we'll be sure to use Dreams Unlimited again!
-- Donald Laviolette, Conroe TX
Exceeded expectations - (Our agent) was just plain awesome. We have been to Disney a couple of other times and this vacation was by far, the most relaxed, organized, and complete one we had. (Our agent) made sure to give us plenty of help and choices. We never felt like we were pressured to do something, and everything she suggested turned out great. My daughter and wife were completely thrilled... well minus having to leave. I promise next Disney trip will be going thru (our agent) and DU.
Great trip! My best yet. We did the e-ride night, per her recommendation, on the Friday before we left. Not only was the extra 3 unhurried hours fabulous and un-crowded, but as I walked out with my family at 1 and I heard the "When you wish upon a star..." music telling me goodnight as the castle changed colors, I knew I had the perfect vacation and DIsney trip. Thanks ... I can olny say PERFECT... words are not enough. Be calling you soon for a return visit.
-- Nick, Canton, GA
I really enjoyed my experience with Dreams Unlimited. My agent, did a wonderful job of helping me plan our trip to WDW. I was very pleased with all of her recommendations for restaurants for Priority Seatings. They were all great! The itinerary she came up for us was very good. I would not have been able to come up with such a well planned itinerary myself. I liked how she broke up our days by having us go to different parks and activities. I really appreciate the different ideas and suggestions she gave us. Also, whenever I had a question or needed to make a change in our intinerary, she was always quick to get back with me. I would definitely use the services of Dreams Unlimited again.
-- Sandra Reichert, Lee's Summit
Exceeded expectations - Our agent was fabulous and took a load of stress off my mind about the trip.
-- Harris, Mount Brook AL
I am constantly telling everyone I talk to about Dreams...we have never used another travel agency that can come close to the quality of service as Dreams. All of our future trips to WDW, DL and DCL will be made through Dreams Umlimited Travel thanks to the proffesionalism of (our agent)!
-- Jennifer Lingle, Greensboro NC
Exceeded expectations - (Our agent) was GREAT. Always answered my questions right away. Notified me as soon as new discounts came out.
This was my first time of using Dreams Unlimited. I was 100% satisfyied with the service I recieved. And I will most definitly be using there services again. I have recommended you to people I work with.
-- Shirley Copeland, Stockbridge MI
Exceeded expectations - The whole experience was just as your name says Dreams Unlimited! We had a Magical Time on the Disney Property and would highly recommend the All Star resorts to anyone that wants to have high Quality rooms on the disney property at a budget price.
We have a 6 year old Girl and a 18 month old Girl and they had a Ball! Every detail was outlined for us and the lunch with Pooh and Friends was Fantastic. The Dinner at the Grand Floridian with Cinderella was Breath taking! If it had not been for the Prioity Seating that (our agent) made for us we would have had to stand in line for hours just to get in on stand by. With the PS we gave them our name and they took us in in minutes! Thanks Bunches and Bunches for an Affordable and Unforgetable Dreams Vacation!!!! We will use you again in the future.
-- Darryl, Gastonia NC
No question Dreams added significant value to our Disney trip. (Agent) was fantastic - the personal focus and attention to detail really added to our enjoyment of the whole experience. It's clear to me that Dreams in general really cares how things go.
-- Bryan Karson
It was the way to go for me. (Agent) was on top of everything, got back to me very quickly and gave me a real assessment of any question or situation I had. I found the e-mail way to be MOST convenient. It was at my time and did not involve the inevitable phone tag that one plays with a travel agent. It worked very well for me.
-- Nancy Smith
Exceeded expectations - (Agent) helped me greatly and we needed this as we were first timers and there isn't alot of other info about Disneyland on the internet so we relied a lot on the info she gave us. Also she pushed to get us the 4 nights for 3 deal on a Theme Park View, god love her
-- Samantha Clappison
Exceeded expectations - (Agent) was extremely helpful and accomodating...her itinerary was excellent and she was even able to look after last minute details that most travel agents would not have been able to ...such as a last minute date change for travel. Yes your company met and exceeded my expectations and I have already recommended it to many people.
This was a great experience and although the internet can feel impersonal agent's responses in her private emails to me helped to establish a relationship that I thought would be impossible through a service like this!!!
Exceeded expectations - The ease of it was invaluable. When we needed to make a change because I messed up on my original dates, Agent was right on it for us. Same with priority seatings. It couldn't have been easier!
We've never had a vacation that was so easy and painless to plan! Everything was flawless, from the room reservations to the priority seatings. We hope to return to WDW and will use Dreams Unlimited again to make our arrangements.
Exceeded expectations - I had heard many excellent things about dreams but agent was fabulous. She answered all of my emails promptly, I felt like I was her only client
Exceeded expectations - I was very skeptical in using an on-line agency - fearful that I would not be communicating with a live person. That was not the case at all - I felt like I was dealing with my local travel agent!
-- Karla Staley
Exceeded expectations - I was initially looking for discounted prices on disney packages. You not only offered the best price, but also the best personal service.
Just coming back from the second time using Dreams, and have the third time now booked for my DCL cruise, I can't say enough about how pleased I am. Communicating by email actually for a busy working person works better than having to make calls from work.
Thank you so much again!
Agent went above and beyond. Everything was very well planned and laid out for us. She was very quick with responses to questions and her recommendations were wonderful. The little extras she did truly made it a magical vacation. She is an asset to Dreams Unlimited.
-- Chantal Cross
I wouldn't go to Disney without Dreams Unlimited. My agent kept in constant contact with us right up until the day we left. She even found me an upgrade on the room at a lower price. Thanks Dreams Unlimited. I'll be using you to book my Disney Cruise next year and all Disney vacations in the future!!
-- Jill Finken
Exceeded expectations - Agent kept in contact with us often leading up to our trip. She informed us of a discounted hotel rate that became available an changed our reservations and made all of our priority seating arrangements. She even changed several of our priority seatings when we changed days around. I was very happy with your service.
-- Margot Roche
Exceeded expectations - Agent & everyone on the 800# were always very upbeat. As a customer service rep myself, I know how important it is to give the impression of happiness, but I believe your people are in fact enjoying what they are doing.
I still can't believe Dreams is free! For all that you guys did I feel like I need to write you a check. The PS's were done in a matter of hours (even on the weekends), and not to mention that Agent knew I was looking to upgrade resorts, and she kept an eye on when the discounts came out.
Very good, my second experience with Dreams and I wouldn't hesitate to use them again. It's great that I now no longer need to fax my credit card details, making payments much easier. Coming from a country where people mostly do package holidays through a large travel agency, I feel that Dreams Unlimited is highly overlooked in the UK and but for savings and quality service and convenience I have recommended them to a number of my closer, WDW-going friends. They provide information that is not commonly known in the UK.
Exceeded expectations - Received code discount, then AP discount. Much better letting my agent do this for me instead of me having to phone (at an inconvenient time, especially as I'm in the UK) and hope that I would secure a discount - a hassle that I've already tried prior to using Dreams without success. So, having an agent do this really makes a difference. Ditto for securing fireworks cruises.
The service was incredible. We had never been to WDW before and were taking 2 small children. We didn't even know where to start, and agent took care of everything for us - telling us what park to go to and when, where to eat, what to do, etc. I can't imagine our trip without all the help and avice. I would never plan a trip to Disney without booking through Dreams Unlimited.
Once again, a magical Disney vacation courtesy of Dreams!
You make the whole complex planning process so easy.
Exceeded expectations - Agent was extremely efficient and on the ball. She also showed considerable interest in personalizing our itinerary to best match our family's size, age range, and interest. In terms of 1-to-1 CRM, agent is a champ.
Painless. Utterly. With a service-based website, the only thing you've got to connect the customer to the service is the rep providing the service, and Agent *is* DU to me, as far as I've been concerned from the first exchange. You should feel lucky to have her.
-- A client from Chicago
Exceeded expectations - I got such personalized attention it surprised me. Agent even called and talked with me at length about what I wanted and what could be done. She really went out on a limb and the extra mile to make sure I was satisfied.
It was easy and painless and that's what a vacation should be. Agent helped achieve all that. I had
a fabulous time and will again I'm sure.
Exceeded expectations - Agent was wonderful - she followed up with me frequently. The itenerary was wonderful and very personalized. It was very helpful knowing where to go, when to go to it that had my family's interests in mind.
I will definitely recommend this service to anyone else that I hear is planning a trip and if we decide to go again I will contact you.
-- Dawn Szabo
My husband wasn't sure about booking on the internet - we've always used a travel agent in the past, however I read so many comments on the boards he agreed to try you guys out. We were VERY happy with the service, and have already recommednded you to some friends planning a Disney vacation this summer!
I was a little hesitant about booking my Disney vacation on line- I had always gone through a local travel agent for previous trips. Agent did a wonderful job with this trip- everything was perfect and just as we requested- she got us discounts on the hotel, put in room requests for us, which we got on checkin and mentioned my daughters birthday in several places. I will definitely use Dreams Unlimited for our next trip- the planning was so easy!!
Exceeded expectations - Agent did an outstanding job of arranging our vacation plans and her efforts were key to our having a delightful time. She should be commended for her outstanding Customer relations attitude.
Exceeded expectations - Agent did an outstanding job and was very tenacious in getting our reservations confirmed for the Wilderness Lodge, She had to have a "Customer First" attitude to accomplish this. She also followed up with many helpful tips and advice which proved invaluable.
The vacation is great!! Everythings are well prepared by the agent and we don't need to spend much time in planning both before and during the trip. The agent has also given us many good suggestions on restaurants that we enjoy much!!
-- Wai-hung Kwok
(Agent) was outstanding! This was my third trip to Disney this year and (Agent) was my agent for all. I'm sure your other agents are just as kind and offer the same professional service, but I know (Agent) has gone above and beyond with all my e-mails and the attention to our trips - words can not describe our appreciation! We look forward to working with her to book our Disney Cruise trip next year.
-- Steven Thibodeau
Exceeded expectations - I was a little anxious booking everything online, but responses from (Agent) were always prompt, accurate, professional & friendly!
(Agent) was wonderful!! DU is lucky to have such a conscientious employee! We changed our ressie and she was always very patient. Her tips were very helpful. The final itinerary was really great. I've already recommened DU to my cousin for her trip next year!
-- Cheryl from Johnston, RI
Exceeded expectations - I found that the people I dealt with were very knowledgeable and got back to me quickly with answers to my questions.
I found it to be excellent, the communication was great and the people knew their stuff. I felt it was very good, so good that we are booking another disney cruise with you again.
-- Edwin Wetzel
Exceeded expectations - Your services are first rate and top of the line. (Agent) is a wonderful agent. She was extremely helpful with any questions that we had. It was truly a cheerful experience for us to have such a thorough agent handling our vacation plans.
Having Dreams Unlimited take care of all the necessary arrangements for our Disney World trip was indeed a great relief to us. It was so nice to just be able to indicate to our travel agent what we may be interested in seeing or doing and then let her make all the arrangements. Having her take care of all our priority seating reservations was a tremendous help. She was even able to get us the priority seating at the Cinderella's Castle Breakfast just as we had requested and I know that is a hard task to accomplish. (Agent) was also able to get us a reduced room rate by checking back periodically to make sure we got the lowest room rate possible for our stay and that was a significant savings. There just doesn't seem to be strong enough words to be able to express how thankful we are to (Agent) for providing for us such a memorable vacation without worries. I highly recommend your services for anyone planning a trip to Disney World. Thank you so much.
-- Gary from Danville IL
Exceeded expectations - (Agent) was great and was very quick in responding to my questions. Extremely helpful. I was very pleased with the services provided.
I thought your services were great, and it made planning our trip much easier. The tips provided certainly helped, and (Agent's) comments on certain rides were on the mark, even when the park people told us otherwise. (Agent) told us "It's Tough to be a Bug" would not be good for our baby, but the park people told us he would be fine. He hated the loud noise. Thanks for your fabulous service.
-- Lynn from Bristow VA
We were very pleased with all the time and effort we received from (Agent). She did a wonderful job.
We also really enjoyed our whole Dreams experience. The way the system works, with getting a quote, then getting a personal planner, receiving personalized tips, etc... went very smoothly. It was so fun and easy to plan this trip(despite some typical problems). Before this trip, we already had another trip booked with Dreams Unlimited, but even after that, we will definitley use you again. I have also recommended DU to people who are trying to plan a Disney trip.
Thanks so much to everyone!
-- Peter Dezak
Exceeded expectations - The service we received more than exceeded our expectations. (Agent) made it fun to plan.
It truly was Magical.... a dream come true! (Agent) was great. She truly went above and beyond with customer service.
-- David Job
It was wonderful. Having someone to put everything together, suggest special activities and places to go and do/eat was terrific.
-- Phillip Clark
Exceeded expectations - (Agent) was fantastic! She answered all my questions very quickly. She seemed like a good friend who had a wealth of knowledge!
-- Beth Komel
I'm extremely satisfied with the services provided by DU. (Agent) was great, always prompt and courteous. The recommendations were most appreciated and no question asked of (Agent) seemed too small or trivial. She always responded promptly and cheerfully.
-- Rena from Rocky Hill CT
Exceeded expectations - (Agent) was extreamly helpful in getting our rooms connecting and making our time more enjoyable with all the suggestions of extra things to do and the added not to miss shows and rides was terrific! She went above and beyond all expectations with calling me on the phone and getting the reservations perfect in one day since we booked two weeks prior to going ..... Dealing with payment was easy and everyone at the office was exceptionally helpful and willing to go out of there way to accommodate you whenever needed. Your services are the best and I recommend you to everyone - even complete strangers! "The pricing, itinerary with park hours, tips and dining information, and all the personal assistance was the best ever! And I can wait to book again for another magical experience!" Thank you
-- Danielle from Pearland TX
Great, I can't say enough about (Agent) and (Agent)!!! They made the planning a great experience. I was very worried about planning a trip with my handicapped son, but they helped with even the smallest details and made the vacation one we will never forget. We are now planning or next Disney cruise vacation and you can be sure we have booked it through Dreams Unlimited!!!
-- Lynda from Spencerport, NY
I simply don't have the time to spend on the phone trying to get the best prices. It was great to have someone do it for me!
Exceeded expectations - (Agent) thought of things that I didn't! Thank you for helping make my vacation as carefree as possible.
-- Tammy King
Exceeded expectations - Our agent, was amazing and so very helpful.
I felt very informed and prepared to get the most out of the trip. We met people at Disneyland's gate that seemed so confused and generally clueless! Incredible! Having dinner reservations and advance seating was GREAT!
-- Diana from Leakey TX
Exceeded expectations - (Agent) took care of everything. At one point I found out about a discount I was eligible for and she was alredy making the change by the time I mentioned it to her. (Agent) is very thorough and very quick
Everything was wonderful. Using Dreams really made the trip planning fun. Once again, Dreams & (Agent) came through in helping us to plan a wonderful trip. She made it so easy on us to make all our changes and get the best discount available. She really did a lot to help us get the best possible rate.
-- Peter Dezak
Exceeded expectations - We had a great time and were able to do alot in a week and it would not have been possible without the guidance and assistance of our agent. She took the headache out of our vacation. The only way she could have made it better would have been to have come along and pushed the kids and/or took a nap with them when my husband and I were ready to continue.
-- Brad Richardson
Exceeded expectations - you do it better than disney does.
I always keep coming back (to Dreams) when i'm going to go to WDW. It is very easy to do to. They take all the hassle out of planning the trip.
-- Nathaniel Newton
Having (Agent) was an absolute dream, she made things so easy. We loved having all the suggestions as well the discount specials; we were saved a ton of time as far as the planning went. The itinerary was great we referred to it daily while in Disney. And the priority seating at Cinderella's royal table was fabulous, we had many envious people who wanted to do the same!!
Exceeded expectations - We cannot explain how helpful (Agent) was to our family. She did so much for us, the more people we talked to in Disney we realized how much guess work was taken care of. This completely exceeded all of our expectations.
We had the time of our lives, we can't thank ya'll enough for all the hard work put into our vacation to make it perfect for us. It truly was a dream come true!! We have already recommended ya'll to others!!
-- Brandon Hillard
Exceeded expectations - Both my trips to Disney World and Disney Land were carefree and so enjoyable thanks to the careful planning done by Dreams Unlimited. Any question I had was always quickly answered by my representative and she handled everything for us. I've never had such easy vacations!!
An outstanding experience again! Kudos to the complete job Dreams Unlimited does when planning vacations! Extremely well done!! I'd also like to comment on the outstanding attitude of our consultant! No matter how many questions or e-mails I sent, she always answered them quickly and with such a happy attitude! Thanks so much!
-- Carol Poterek
Exceeded expectations - (Agent) was extremely helpful and attentive to my questions!
We had a great time! It was the perfect family reunion and offered something for everyone. I hope we can do it again in a few years.
(Agent) was absolutely wonderful!!!! She was prompt, attentive and most of all we really felt she truly, truly cared and wanted us have a dream come true vacation. Thanks to (Agent), we did!!! She worked very hard for us and I had alot of questions and changes. Everything was perfect!!!! I have and will continue to recommend this service to everyone. Thank you (Agent)!!!!! THANK YOU, THANK YOU, THANK YOU!!!!!
Exceeded expectations - Is there something far beyond, "Exceeded Expections"???? Then I could properly rank your services.
Incredible!!! Dependable!! Customer Service beyond compare! You helped create beautiful memories for our family. THANK YOU!!!!
-- Becky Bones
Exceeded expectations - (Agent) was wonderful to us. We received very personalized service, always in a timely and efficient manner. (Agent) cared more about us having the best time we could have rather than selling us something we did not need.
-- Bonnie Ray
I love the fact that you try to get me the best price--also I love the idea, that after I have made the reservation, you have your own personal agent to set up an itinerary for you. I am also impressed with the quick, efficient manner that my reservation was handled--even though I booked only a few days before departure.
-- Mary from Boca Raton FL
This is the second time I have used Dreams Unlimited with (Agent) and we have been extremely happy with the service we received. This time we even got as particular as asking for specific room view at the Grand Californian and it was just perfect. (Agent) has also been very good at letting us know when she would be out of town in case we needed anything while she was gone. I feel we have gotten better service over the internet than we did when we used to use American Express Travel.
-- Cindy Bartz
Exceeded expectations - This was my first time booking a vacation on line and I was a little unsure of how everything would go. I figured I would get the standard pre-formatted, non-personal e-mails regarding my reservation and any questions I might have. Well, from the start I received personalized e-mails answering my specific questions/requests. I did not feel as though I was getting generic responses, but instead I felt that Dreams Unlimited, in particular our agent, provided me with individualized attention. All of my questions were answered very promptly and with reliable information. (Agent) kept me up to date on current offers and was able to reduce our initial reservation cost significantly. I checked around & could not find a better deal anywhere. When we arrived at Disney World we had no problem at all with our reservations and everything went smoothly. Using Dreams Unlimited was an aboslutely wonderful experience.
For our past 2 trips to Disney World we used a local travel agent. For our last trip we used Dreams Unlimited. Never again will we use a local agent. The service we received from Dreams Unlimited was far superior. Service was personalized, prompt, and to top it off, saved us quite a bit of money! Our agent was very knowledgable about Disney World and was able to give us wonderful suggestions and advice. We will definately use Dreams Unlimited again. Thanks for such a wonderful and reliable service.
-- Lauren Swedenborg
Exceeded expectations - (Agent) was always right on top of things I asked about.
Last year was my first time using DU and had a great trip with the help of my agent. When it came time to look into booking again this year, the first thing I did was go to DU for information. Once again my agent took care of every need I had and had some great suggestions. I have already recommended DU to many friends thinking of going to WDW but have been too overwhelmed to do the planning on their own. I will definitely use DU again in the future.
-- Wendy Canuel
I was dubious, especially after reading the glowing accounts on your website of all the people who just "LOVED" your service. I thought it was pure advertising fluff. Well, I am now joining those people.
The itinerary was perfect, helping us to see as much as possible, fitting in with our personalities and likes, while not overloading us at all. The recommendations on seperate purchase vs. package - Park Hopper vs. Ultimate Park Hopper - Water Parks/Disney Quest - Hotel locations
All were outstanding!
Thank you so much. We are planning a trip to DIsneyland in 2005 and I have no doubt that I'll be giving Dreams the opportunity to thrill me again!
Thank you for making our honeymoon (while including our 10 year old) such a wonderful experience. We would have been lost without your help.
Sincerely, The Arnold Family
-- Jessica Jones
Exceeded expectations - I thought that (Agent) was an excellent TA and would love to work with her again on a future WDW trip. She appeared truly interested in the best trip for our family and frequently thought of things that were extremely helpful or important to our trip.
This was the first time I had used an online travel agent. It has been by far the best experience. My TA really got to know me over the many months prior to the trip, and was able to put together a wonderful exprience for our family. Though this was not our first trip to WDW, it was the best planned one ever, and went very smoothly. It was great not having to make the PS on my own, and the itnerary was great to follow or modify if needed. Thanks Dreams!!
-- Kim Dempsey
Exceeded expectations - This was my 7th trip to Disney World. I thought I knew all there was to know but through (Agent) and this website, I found there were things I did not know. This made our trip and trip planning much easier.
(Agent) was great and provided very useful information. Due to her planning (with a little input from me) our trip was WONDERFUL! She took all of the headaches out of the trip planning process. If was very nice to tell someone what you want and have them take care of all of the details. I will certainly use DreamsUnlimited for our next Disney Trip. I don't think I could go any other way now. This was truly an enjoyable experience for me and my family.
-- Joey LeBlanc
Exceeded expectations - (Agent) was amazing! She took care of every detail and truly made our vacation more magical than we could have imagined.
Wonderful service, prompt emails, great tips and suggestions. The priority seatings were perfect, everything we asked for was noted by (Agent) with our reservation and we got it!! Absolutely amazing service from DU!!! Thankyou again!!!
We are hooked on your services. After booking our first vacation with you, we do not allow anyone else to plan our vacations. Dreams offers the best rates and services of anyone available.
-- Jerry Lingle
Exceeded expectations - (Agent) was very helpful, knowledgeable and worked hard and fast to insure that we had a great time at DisneyWorld.
-- Dennis Black
It was wonderful to have an insider's view and all the last minute details emailed to me. I don't have a ton of time to spend on the phone with Disney, and it takes alot of time to make all the reservations. Plus getting reservations at Cinderella's Royal Table for the character breakfast was really fantastic! My husband and I were also trying, but with no luck.
-- A client from Johns Island, SC
Exceeded expectations - The service was great! The itinerary was so helpful and (Agent) was wonderful about answering questions and helping us with our reservations.
I had a wonderful experience working with Dreams Unlimited! Since the trip I planned was my honeymoon, it was so nice to know that it was something that I didn't have to constantly be worrying about or checking up on while I was trying to make all the other wedding arrangements. It was a stress-free travel experience! I will most definitely be using Dreams Unlimited for future vacation planning!
-- Laina Grabowski
Exceeded expectations - (Agent) was ALWAYS willing to answer my numerous questions. She provided us with prompt answers.
Having a Dreams Unlimited Agent plan my Disney trip decreased my stress level. It was nice to be able to check and recheck details with a professional.
-- Daniela Knight
IT WAS GREAT TO BE ABLE TO E-MAIL VARIOUS QUESTIONS TO MY AGENT AND RECIEVE AN ANSWER SO QUICKLY, AND THE PRIORITY SEATING SHE MADE FOR MY HUSBAND AND I were wonderful!
My agent was wonderful! She sent me e-mail reminders and always checked with me to see if I had any questions or concerns. The intinerary with my Priority Seating number, and tips for the parks was a life-saver!
I had a great experience, and I am already looking forward to planning my next Disney vacation through Dreams Unlimited!
-- Laura from Pell City, AL
Exceeded expectations - The tips and itinerary were the best. I knew before setting foot into the park what I wanted to do as a must do. Everything that we wanted to see and do we did. I knew where to eat what to bring and most importantly what to expect.
Our vacation went smooth and because we had an idea of what we can and can not do with 2 small children. We knew what shows not to miss and what rides were worth the time. The tips were outstanding and helped us know what to expect. I really like that from my home at my pleasure was able to research ask questions and not have to wait for the 9-5 routine to get some answers.I was able to right away ask away and get all the awesome advice from "experts" that been to disney before and know all the ropes. I have told friends about Dreams. In fact I came here today to write (Agent) about a future cruise. I would never go another way!
-- Gina Plantz
(Agent) let us know as soon as a discount we could use came out. She was also very helpful in that at one point in time I was worried that I would have to change our plans due to a conflict I might have with work. She was very helpful in providing prices for different dates and answering any questions I had during this time.
This was the second time I've used Dreams and (Agent) for planning a trip to Disney. Both times have been great. I also recommended Dreams to my sister who used it for a trip she took to Disney earlier in May. She was also very pleased with the attention and help that she received from Dreams in planning her trip.
-- Debra from NY
i just didn't realise how helpful my agent would be,also it was my first time staying on site and (Agent) was so helpful in allaying any misgivings i had about my choice in resort i'd chosen also my husband is disabled and (Agent) helped with restaurant choices also my young grandson loved the notes she wrote to him in itinerary if all the agents are as helpful as (Agent) then everyone who books with Dreams Unlimited should have a lovely trouble free vacation as we did.
-- Maureen Gilchrist
Exceeded expectations - Being able to trust someone with our trip planning and not having to worry about missing out on add'l discounts or ps arrangements. This was our 2nd trip to WDW and our 2nd time using DU - wouldn't go anywhere else!!!!
-- Glenda Lewis of CA
The services were beyond what I expected. (Agent) was wonderful!!! The patience, concern and excitement she showed was such a comfort. It was wonderful to be able to go to one place to get answers to my questions and concerns. I would recommend your services to anyone.
My experience was great! Everyone I dealt with was very friendly and helpful. (Agent)
was great!!! All my questions were answered without having to use up my time to search books or the internet. The itinerary was WONDERFUL!!! It had every bit of information needed to have a fun and stress-free vacation.
-- Suzanne Aucoin
Once again (agent) was able to take care of all our requests, including various changes and adjustments, and make helpful suggestions along the way. She's a joy to work with.
Working with Dreams is always a real time and stress saver. It is great to have an expert checking on things and setting things up for us.
Overall, it exceeded my expectations. (Agent) stayed in frequent contact w/ us, answered emails, and provided superior personalized service to us. Her tips and the itinerary were outstanding.
(Agent) helped make our vacation an even happier one than we could have imagined! We can't wait to go back!!!
-- Donna Davies
Having the priority seatings and reservations taken care made the trip so much easier. I changed my reservation five times and all I had to do was e-mail my agent and it was taken care of. The detailed itinerary was so useful because I didn't have to write so much down and I consulted it numerous times while on the trip.
It was a wonderful experience. I can't imagine trying to plan a trip like that on my own. Your services made it a once in a lifetime experience. The priority seatings, especially at Cinderella's Castle, were unforgettable. My agent was so caring and even called me at one point which really made me feel special. Your agent know so many things that the average vacationer could never learn. There is no substitute for experience. We will definitely use your service for the next trip.
This is our 3rd or 4th time using Dreams and we always find the service to be excellent. We have not been disappointed and you and your reps have delivered everything we asked for. You deliver what you promised.
Dealing with a knowledgeble and pleasant staff just makes planning our trips that much more pleasant and a great deal easier. Our last three trips have truely been a Dream Experience. Thank you and a special thanks to (our agent).
-- Michael McGrath
Exceeded expectations - As always, it is very convenient having someone like (agent) checking things, responding so quickly, and efficiently.
A friend, suggested we use Dreams and helped us with the bookings (since we don't have easy internet access). We were a little unsure about using the internet to book our rooms at WDW at first, but everything worked out great.
Exceeded expectations - (Agent) was very knowledgeable and answered our questions in a timely manner. While on our vacation, we recommended your website to everyone we came in contact with. We will never book our disney vacations through anyone else ever again!
-- Jennifer Lingle
Exceeded expectations - (Agent) was so quick to get back to me on any questions that I had - I felt very much like she really cared about my family vacation!
-- Nancy McGuire
It was a great help to have someone I could email that was so knowledgable about WDW. All my questions were answered before our trip. Being so well organized allowed us to better manage our time when we were there and see so much more of the parks. The tips provided were very useful and the Priority Seating arrangements were a life-saver. Will definitely use your service again when we return to WDW in 3-4 years!
-- A client from Mineral Point, WI
Exceeded expectations - Having all of my info (ps#, hours, etc) together was not something I really thought I would use, but when I had a change of plans, it was great to have it all right there. It was also helpful to give it to my travelling companions
(Agent) has been so helpful & patient! I really appreciate how quickly she responds to all of my crazy questions. I also love that I am getting expert opinions.
It was great that our agent REALLY knew a lot about Disney Cruise Lines, since this was our first cruise. I talked to other passengers who used another agent, and they received incorrect info about times between cruise and flight, etc.
We felt we got a great price, and great service from our agent.
-- Tracey of State College, PA
Exceeded expectations - I loved all the help since it was our first trip to WDW and the cruise.
It was really great. I loved getting all the email information from (agent). If I had a question I could email her any time and didn't have to wait for the "office" to open. I would defintely use your service again.
-- Candace of Atlantic Highlands, NJ
My family and I, (including my sister and her family, bringing our total to 8) were very happy with our Dreams experience. (Agent) was able to make Priority Seatings for all 8 of us at each meal. Sometimes it said 2 tables, but the restaurants were always able to seat us next to each other. Nothing was ever too much trouble for (Agent). When I would ask her about how different packages would compare, she would always figure out both ways and let me know if I would really save anything or not. I will definately be using Dreams and especially (Agent) again for our 2004 trip to Disney!!
-- Christine L. Muscler
(Agent's Name) was terrific and very knowledgable. She went the extra nine yard to provide that Magical Disney service!
-- Donald Eckman
Having never booked a vacation online, I really didn't know what to expect and must say that I was very happy with the service provided by (Agent's Name) and Dreams Unlimited Travel. We look forward to booking our next vacation with you in the future.
-- Kristine of NJ
...(agent) is an asset to your company! She's awesome.
I love using Dreams to plan my Disney World vacations! I couldn't imagine doing it any other way. It's just so convenient to email your agent, let them know what you'd like to have and they work on it right away. I've used Dreams three times now and definitely plan to use the service again. I've also recommended Dreams to my friends at work and I know for a fact that at least one of them has already used your service and has been delighted by it all.
-- Kevin Gould
I had such high hopes for Dreams that you met my VERY HIGH expectations. It was wonderful working with (my agent). All the PSs were perfect, and all of our room requests were fullfilled. It was a magical vacation.
Dreams has won me over. Even though I live in Central Florida, it was so nice not worrying about making PSs or dealing with CRO.
-- Melissa Naughton
Received an pleasantly unexpected discount on our cruise. All of my questions and changes were answered and handled in an extremely short amount of time with no need for me to continue to check back to see if they were handled correctly.
Absolutely EXCELLENT experience. Everything was handled perfectly and our trip went off without a hitch. It was a great experience and I will definitely use Dreams Unlimited again.
-- A Guest from Plymouth, MN
I never dreamed planning a trip could be as easy as sending a simple email. Everything was taken care of quickly and efficiently. Anything I wanted to add or change was done cheerfully and promptly. Absolutely fantastic service!! (Agent) was a joy to work with!
-- Kelly Smith
This was the best vacation we have ever taken and all of our past vacations have been wonderful. The service given by DU was top-notch. We have went thru local travel agents in the past but now realize that there is much better service thru DU!
DU made us feel like we were really special and that our business with them was very much appreciated. Keep up the great work!!
Whenever we plan our next Disney experience, DU will be the first place I call!!
-- Jodi Busch
This was our family's second trip to WDW in the past year. We have the great fortune of having (agent) as our agent both times. Going to WDW without her counsel would be unthinkable.
Similar to our first experience with (agent) and Dreams Unlimited travel, our family had a marvelous time on our return trip to WDW. The caring commitment (agent) provided throughout the planning stages proved to make a tremendous difference in our total enjoyment. Knowing (agent) had removed the hassle and worry from all of the logistical details (meals, reservations, passes, timing of events etc.)allowed us all to relax and enjoy every minute of our vacation time. Anyone interested in reducing stress, saving time and money, and really enjoying the planning of a Disney vacation needs to contact Dreams Unlimited.
-- Michael Van Nosdall
Travelling during the holiday season (Christmas/New Years) can be stressful. I liked that I was able to make all my plans from my computer. It was fast and easy. I felt totally confident that everything was being handled quickly and efficiently, and nothing went wrong! Good work team! It was great. We had a wonderful time, even with the rotten weather we ended up with. The tips were bang on and very useful. I loved not having to have the stress associated with planning a vacation, but getting all of the credit from the family!! Thanks
-- Tracey Macaulay of Whitby, Ontario
When I had a change two weeks before departure, (agent's name) took care of everything.
(agent's name) is an A #1 agent!!!! Even though she had a lot going on, she never forgot about her clients. I truly appreciate her professionalism. I would definitely use Dreams again. I would also recommend them to any of my friends when they go to the World. Having the PS made for me saved a lot of time and energy.
-- Client from Bay City MI
Exceeded expectations - It was so convenient for me to not have to worry about making PS. I loved just printing out our itinerary with all the info!
DU is the only way to go. I will use DU every time I book a trip!
-- Michele Calhoun of Texas
Exceeded expectations - A great service from the greatest agent. A nice, friendly and informative service made my trip the greatest experience I have ever had with travel agents.
-- Danny Sung
...It is like one stop shopping. We had transfers, park tickets, hotel and cruise all in one fine stop.
Everytime I sent over a request or question, (my agent) got back to me within the hour and I think that is utterly fantastic and made me feel like I was her most important customer.
All I can say is fantastic and thank you for helping give my family a fantastic vacation with less work. Everything was done and once we got down there the people from DCL were great. Like I said all we needed to do was show up and have fun, the rest was set up by (our agent).
-- Gino Polidori, Jr, Canton, MI
I just really thought that everything about booking my reservations with Dreams was terrific. (My agent) was extremely helpful. Any questions I had she answered and she was very quick with the answerers.
I just think every thing about my reservation was terrific and I didn't have to do anything. My Son and his family also went with us but they booked with AAA and he had to do all the leg work. He said next time he would go thru Dreams.
-- Debra Fitzmaurice, Villas NJ
Exceeded expectations - We normally stay at the Disneyland Hotel 2 or 3 times a year, so we didn't need alot of help with the planning. We still felt like we received information that we weren't aware of, and the price for the package was great!
I would definitely recommend Dreams Unlimited Travel to someone who is visiting Disneyland Resort for the first time or who hasn't visited recently. Our representative was very knowledgeable and had great recommendations for us even though we are frequent travellers to Disneyland.
-- Catherine Fontaine, Vancouver WA
Your service was fantastic! I have already recommened you to a number of people. I loved the fact that I had someone to bounce questions or ideas off who could give me some good feedback and, I always received a prompt response. Best of all, I didn't have to deal with PS reserverations AND you were able to get me PS at Cinderella's Table for breakfast, WOW.
-- Linda Kern, Rockville CT
Exceeded expectations - The dining recommendation and priority seating reservations significantly cut down on the planning of our vacation which allowed us to simply concentrate on the excitement of going to Disney. During our trip we followed our itenirary exactly and found that it perfectly matched with the needs and goals of our vacation. Once again we were only focused on the fun, not the planning (planning for everything in Disney can be overwhelming). Interesting enough, on our flight many travellers were reading thick books on how to do Disney, and finding it overwhelming to plan, unlike my family whose vacation was planned by Dreams Unlimited.
-- Chelsea - Alexandria, VA
Our Agent.....was very patient in answering any and all questions I had. She was very helpful in planning our trip and was super getting us a discount on our rooms and saving us $932. That was the very best!! She was so nice and quick to respond to any questions I had about our reservations and especially patient when I had doubts about the discount she was able to obtain for us!! She was able to get us all of our Priority Seating arrangements also. I will recommend Dreams to everyone!! I will use them again for the next time we go to WDW.
-- Tammy Bowser, PA
Exceeded expectations - I am notorious for making frequent changes in my reservations. (Our agent) was very understanding and never once complained about my multiple changes.
This was our second time using Dreams for our WDW vacation reservations and once again we were more than pleased! Our agent was able to find us the best discounts available and her suggested itinerary worked perfectly.
-- Michelle Haffer, Saint Louis MO
I was hesitant at first to use an internet company as I had never done so before. (Our agent) made it very easy and we were very happy with everything! I have been to WDW 5 times before and know a lot about the parks, but (our agent) had some suggestions even for me. Things I had never thought about before that she brought to my attention, and I really appreciated the comments.
-- Wendy Canuel, Manchester NH
I filled out the questionnaire on the Dreams Unlimited Site, but wanted to send a personal e-mail to let you know how pleased I was with the service your company provided. Everything I asked for was booked for me, all my questions were answered promptly and accurately, and we had a wonderful trip. My daughter says it was the best Disney vacation we ever had. Even my husband wants to go back, and he really didn't want to go in the first place. We just had such an awesome experience there,
and you guys are the main reason that happened. The Illuminations (Specialty) cruise, which I almost canceled, was a highlight of our trip. My husband says we have to do that again. We had second row, center seats at the Hoop-Dee-Doo show, and my husband was picked as part of the show. It was
a riot, and he wants to go back for that again, also. I could go on, but suffice it to say, we had a terrific time and we will be going back. I will contact you when we have decided on definite dates and we will plan the next trip. Thanks so much for making our Disney trip so full of life-long happy memories - we appreciate it very much!
-- Susan A., Lawreceville GA
Dreams Unlimited is an excellent, innovative travel agency service that has few rivals. The team of consultants is excellent and the overall set-up for requesting, booking, and perfecting your plans for a WDW vacation is terrific. You can't get this kind of specialized Disney vacation planning with a regular travel agent - a Disney vacation is like no other vacation in the world and using a knowledgeable Disney travel agency service like Dreams makes good sense. Thanks. We will use Dreams again.
-- David, Ontario Canada
I have used Dreams about 5 times now. I just turned over my Animal Kingdom Lodge reservation for June/July 2001 to Dreams. I have a 7 day cruise for October booked through Dreams, also. I have recommended Dreams to a number of people. I'm surprised more people don't use the services available. It takes a lot of the headaches out of a WDW vacation. There is nothing more aggrevating than having to make repeated calls to CRO to get the best rates, to make PS's, to have questions answered (only to find out you know more than CRO). Again, thank you.
-- Barbara Ott, Barto PA
I have always made my reservations, PS's and itineraries myself in the past. Due to busy work schedule, I decided to avail myself of DU (learned about through DIS). I was extremely pleased with the responsiveness, knowledge, friendliness and flexibility of the staff (yes, I changed our PS's countless times!)
-- Stephany Criss, Charlotte, NC
We ended up in a building that originally I hadn't wanted but was a great area and a nice room. We were very pleased with what we got in fact it ended up being better than what we thought we had wanted. (Our agent) at Dreams was just great. She went far and above the call of duty with my reservation. She ended up getting us a better deal the longer we waited. She tried everything to make sure we got the most bang for our buck.
I have already recommended Dreams to several people already. I have given out your web site and
told others to contact me when they are ready.
-- Catherine Thomas, Milton Ontario
(Our agent) was great. She kept in touch and promptly responded to my many, many questions. During our trip, we were particularly grateful that (she) had arranged a ps at the Rainforest Cafe in the Animal Kingdom because we had just finished touring the park and we were hungry and tired. The burden of trying to decide where to eat was lifted off our shoulders because we had the ps. I also had the opportunity to "meet" (two other agents). They were also helpful. I found all of the agents to be pleasant, friendly and patient. We are planning to return to Disney World in 2003 and I will not hesitate to use Dreams and (agent name removed) for that trip. I would like to take this opportunity to thank everyone at Dreams Unlimited for helping to make our trip a success. There was one person in our party who had never been to Disney World. She has already started saving to return with us in 2003! Thanks again.
-- Dianna, Bloomfield, NJ
For this trip, we only used DU for our hotel reservation and PS seatings (as well as helpful hints and tips). I secured my own air and tickets. But (our agent) was absolutely wonderful in answering my questions, helping with PS seatings. He was also able to get us a reservation at the Portofino!
I thought it was great! It was a tremendous advantage to be able to work with someone who KNOWS WDW. I've booked with AAA and other TAs before who had no idea what was/is available besides just what their pamphlets tell them. In all cases, I knew more than they did. But (our agent) was such a help in getting all my planning, and last minute PS seatings. I'll definitely ask for him again!
-- Rena, Rickyhille CT
My family has been to WDW many, many times. But even as a "seasoned" WDW vet, I still found the informaiton and help offered by (our agent) to be incredibly wonderful! I felt she went way above what you get from any other travel "service", and working with someone who truly knows, understands and loves Mickey as much as I do made it even more fun. I have recommended DU to several people and will continue to do so.
-- Pat Belousek, Andover MN
Exceeded expectations - Everything you offered far exceeded what any other travel agency has ever done for me. I have already recommended you to a friend thinking of going to disney. My only concern going into this was that I was doing it over the internet. As it turned out that was not a concern at all.
-- James Wytenus, Colonia NJ
For our trip last June 30 - July 8, and for the Nov 30 - Dec 3 trip, I had already made hotel reservations, but DU took over from there. All the reservations were made and some times were changed, and I liked the fact that when I e-mailed with a question or request, the e-mail was usually answered within one day. The final trip itinery had all our reservation #'s on it and I just printed it and took it with us. We've been to Disneyworld about 12 times so I consider myself knowledgeable about planning, but the little tips had somethings I didn't even realize. The best part is that I just e-mail what reservations I wanted, and then got an e-mail for what was available (we got everything we were asking for). No phone calls to make. It is just so easy.
-- Joan Dugas, Bush LA
Extremely satisfied! We have made 14 previous trips to Walt Disney World, all planned on our own, but this was the best ever! We followed (our agent's) suggested itinerary and had a flawless vacation. We highly recommend using Dreams Unlimited and several of our friends have already followed our advice!
-- Michelle Haffer, St. Louis Missouri
Just want to thank you again for all the help and planning you did to make our DISNEY vacation a FANTASTIC one. It was a busy, busy week starting with 6:30 a.m. "UP AND AT EM" calls from Mickey (which thrilled the kids and they were no problem getting up so early) and lasting till late night. But the advance planning worked like a charm and we got to do almost everything we wanted to do. Of course, we could have filled another week if we had one. We did very little changing from the plan and it worked out extremely well.
In short it was a FANTASTIC week and I wanted to thank you...and your colleagues for your help in making it so. We would never had been able to do half as much in a week had it not been for your planning and tips. If I can ever afford to make this trip again, I will definitely be calling on you. And, I've already recommended Dreams Unlimited Travel to everyone I've told about our trip.
-- Jo Sharpe, Lanette Alabama
Just a note of THANKS for all the work you put into our holiday. It was only 4 days but we had a ball! All the arrangements made through Dreams Unlimited were in place and there were no problems.
I am already highly recommending your services to others.
-- David Kuskoff, Ontario Canada
I can't say enough good things about the wonderful service you...provided me. Answering every question (no matter how trivial) very quickly, always being polite and friendly, and making any corrections and changes immediately. Between the help you've given me in getting everything in place, the tips you provided on the final itinerary, all the tips I've learned on the DIS, and a little "Disney Magic" -- I have no doubt that this will be one of the best honeymoons ever known!
-- Joel Decker, Carrollton, Texas
I visited your new booking engine today, just as I first saw the add at the DIS site. I just wanted to say how much, as a DU client from the very beginning, I apreciate all the amount of effort you have been employing on this site for the last year. It was also with great pleasure that I realized that now we are going to be able to do bookings for the Universal hotels through your site too, as I found comprehensive and up-to-date info on the resorts.
I cannot write you without adding a word of praise for my travel consultant, who has been of a well of knowledge and a joy to deal with, and also incredibly patient through chicken pox crisis, my work promotions and schedules that always must be rescheduled. You must be incredibly patient to deal with clients like me, that come from unstable economies from South America.
Thank you for all your effort. I just didn't want to miss this opportunity to say so.
-- Livia de Almeida, Rio de Janeiro, Brazil
Our agent (name removed) was wonderful for our whole vacation! We couldn't wait to book the AKL with her! Just wanted to give her a little plug because she did an excellent job of satisfying our 3 families (12 people)!
...we cancelled the AKL and rebooked a 7 day land and sea package this year (again with (agent name removed) 12 people)! After our last cruise the kids couldn't wait to go back and we're hopefully going to be able to swing the 7 day next year (we wanted to make sure the kids could handle the 7 days on the ship, somehow I don't think that'll be a problem!) Good luck to you and Dreams Unlimited, I really
believe that we never would have had such a fantastic time last October without (agent's name removed) help!
-- Kathy, Greenville, Wisconsin
I wanted to take this opportunity to thank you for having (agents names removed) as part of your Dreams Team. Our cruise was wonderful, thanks in no small part to the work they did to make it all possible.
During the course of making our reservation, we priced about 5 different stateroom combinations, added two people to our cruise party, and went back and forth between two different rooms twice or three times. Both (of these agents) are on my frequently used e-mail address lists.
When we got to the Port, everything was in order, our stateroom credits had been properly placed (all four of them!) and our staterooms were just as we planned. We received timely reminders of payments due on our account, and the whole process was a breeze. Compared to our last cruise vacation with
Disney, this was a wonderful experience because of the customer care your employees give.
Thanks again for striving for excellence with Dreams Unlimited. I will recommend your service to everyone I talk to about taking a Disney Vacation.
-- Paige Swiney, Cabot, Arkansas
Thank you for arranging a great vacation. Your suggestions and guidelines served us well. Everything went off without a hitch. We all had a great time. Thanks again for your attention to detail and you helpful hints. The fireworks were beautiful at the magic kingdom, near the teacups. We all appreciated it.
-- Julie Paul, Manchester, NH