• Disney World Room Only Terms
• Disney World Package Terms

Disney World Room Only Reservations

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Deposit Requirements:
A credit card deposit must be received within 7 days of booking or the reservation will be automatically cancelled on the 8th day. Final payment is due at check-in upon arrival. (Depending on your arrival date, the deposit requirements may vary.)

TRANSFERRING A RESERVATION TO A TRAVEL AGENT

Disney has a policy for reservations booked directly with them and transferred to a travel agent.  Included in this policy are Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, and Aulani. Disney must approve all requested transfers.

• Reservations paid in full are not eligible to be transferred.
• Reservations that are not paid in full may only be requested within 30 days of the initial booking. (Initial booking date is the date the Reservation Center generates a reservation number, not when the deposit is made).

Cancellation Policy:
In order to receive a full refund of your deposit, notification of cancellation must be received at least 7 days prior to your arrival date. To cancel or modify an existing reservation, contact your Travel Agent. The cancellation and refund policy is subject to change.

Room Location and Information:

Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel.
Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.

Rate Revisions:
Room rates are guaranteed as long as your reservation is not changed.

Please Note the Following:

Room Reservations are not accepted until confirmed by confirmation number.

Disney reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation.

All rates are in US dollars.

Final payment is due upon arrival.

All room reservations and transactions are made and consummated in the State of Florida. Room reservations and transactions and these Terms and Conditions for Room-Only Reservations shall be governed by the laws of the State of Florida, without giving effect to any principles of conflicts of law.

These Terms and Conditions for Room-Only Reservations are subject to change by Walt Disney Parks and Resorts Online without notice.

Non-Transferable

Reservations are not transferable, and reservation name changes are not permitted.

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Package Booking Procedures:
Package reservations are not accepted until confirmed by a confirmation number.  Features for all packages are subject to change and may be based on features available on date of guest arrival, not those in effect at time the reservation is made.  For reservations made 6 to 14 days prior to guest arrival, travel documents will be delivered to guest via express service for an additional fee.  For reservations made 5 days or less prior to guest arrival, travel documents will be delivered to Front Desk of guest’s resort hotel. Name changes are not permitted; reservations and package components are nontransferable.

Reservation Information:

All guests’ full, legal names and children’s full names and ages are required at the time the reservation is made.  Date of birth may be required for all passengers, including infants, if the reservation includes air transportation.

Package Payment Procedures:

Deposit - A deposit of $200 per reservation plus the price of any published or promotional airfare is due at the time of booking or the reservation will automatically be cancelled. For reservations that include vacation insurance, the total price of vacation insurance may also be due at the time of booking.

Final Payment:

For reservations made 46 days or more prior to guest arrival, final payment is due to Walt Disney Travel Co., Inc. at least 45 days prior to guest arrival.  For reservations made 45 days or less prior to guest arrival, full payment is due to Walt Disney Travel Co., Inc. at time the reservation is booked.  Receipt of travel documents by guest is proof of final payment and, therefore, no other confirmation of receipt of final payment will be sent.

Package Cancellation & Change Fees:

No refunds will be given to no shows.

Cancellation:  If the reservation is cancelled, amounts paid, minus cancellation fees and other amounts owed, will be refunded. 

Package Cancellation Policy

For cancellations made 44 days or less prior to guest arrival, there is a cancellation fee of $200 per package, plus any cancellation fees assessed by third party hotels or other suppliers.

Guest will be responsible for any cancellation fees assessed by an airline.  In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price.  Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time.

Vacation insurance is nonrefundable.  Upon any cancellation, the charge for vacation insurance will be added to the other applicable cancellation fees.

Changes to Reservation:For a change made 44 days or less prior to Guest arrival that results in a change in the package price, a change fee of $50 per package, plus any change fees assessed by hotels or other suppliers, will be charged. Such change fees must be paid in addition to any increase in the package price resulting from the change.  If air travel has been ticketed, Guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.

Vacation Insurance:

Vacation insurance is nonrefundable.  Upon any cancellation, the charge for vacation insurance will be added to the applicable cancellation fees.

Changes Made Prior to Arrival:

Changes to reservations which affect outbound flights or first night's accommodations must be made at least 6 business days prior to guest arrival.  Land portions of the reservation cannot be canceled without also canceling the air portion of the reservation booked through Disney.  Airlines/hotels/suppliers do not permit changes in certain situations.  All existing travel documents must be returned to Disney via overnight delivery service and revised travel documents will be delivered to guest via express service, both at guest’s expense.  Disney reserves the right to restrict changes to any reservation.

Package Documents:

Travel documents (which include airline tickets or travel itinerary confirming an e-ticket) will be mailed approximately 40 days prior to guest arrival (after receipt of final payment); provided, however, that airline tickets which must be ticketed by 10:00 p.m. EST on the same day the reservation is booked or other non-refundable tickets will be mailed immediately after payment of such airline tickets.  Due to various restrictions, documents cannot be shipped to all locations.  Title to the documents passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents.  Recipient is responsible for any duty or custom charges or expenses.  Persons who are requesting documents to be shipped to friends or family members outside the USA should so note.  Additional fees will be charged for the replacement of any lost or misplaced travel documents.  Guests will pick up Disney theme park and attraction tickets at the guest’s resort hotel upon arrival.  Package component vouchers must be presented at time of use.

Package Refunds:

No refunds will be given to no-shows.  No refunds will be made for unused admission tickets, options or features, including meals.  No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed.  Any refunds allowed by Disney in its sole discretion as a result of changes to the package after arrival must be requested in writing within 60 days after departure and will be assessed a $25 processing fee.  All travel documents (including paper airline tickets) must be returned to Disney in order to process any refund.  Disney reserves the right to make refunds in accordance with the method that payment was received.  All appropriate refunds will be made through the guest’s travel agent.  Disney is not responsible for the receipt of refund monies by guests from their travel agents.

Package Attraction Tickets:

Parks, restaurants, attractions, recreation, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to refurbishing, capacity, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Tickets are non-transferrable and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities.

Package General Condition and Responsibility:

Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, Disney reserves the right to cancel or modify a reservation, including the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Disney's Magical Express Transportation:

Consistent with airline baggage policies, Disney's Entities (as defined in this paragraph below) liability for loss of or damage to Guest baggage or property arising out of Disney's Magical Express transportation is limited to a maximum of $3300 per Guest regardless of the number of bags or amount of property (however, this policy shall not affect the applicability of Fla. Stat. Section 509.111 relating to loss of or damage to Guest property at hotels). Disney's Entities shall have no liability for the loss of or damage to cash, financial instruments, precious metals, silverware, jewelry, works of art, medicine, computer/photographic/video/audio equipment, cell phones or other valuables. "Disney Entities" means Walt Disney World Resort, a division of Walt Disney Parks and Resorts U.S., Inc., its parent, affiliated and related companies, and the directors, officers, employees, subcontractors, agents and representatives of each. No pets will be transported by Disney's Magical Express transportation except for service animals.

Package Governing Laws:

All sales of packages take place in and are consummated in the State of Florida. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.

Air Travel:

Flight schedules are not guaranteed. Disney shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees, advance seat selection or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information and documentation requirements. Seat assignments are not guaranteed. If seat selection is unavailable through Disney, seats may either be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S.

MISCELLANEOUS

Check-In/Check-Out:

Check-in time is usually between 3 and 4 p.m. (some hotels have check-in after 4 p.m.), and check-out time is usually between 11 a.m. and 12 noon.  During peak periods, check-in may be delayed one to two hours.  Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time.

Room Location:

Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel. Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in Guest rooms, on balconies or on patios.

Facilities for Guests with Disabilities:
If you would like to request facilities for guests with disabilities, please advise the reservation sales agent of any special needs at the time of your booking. Facilities can only be confirmed at certain Walt Disney World Resort hotels; however, requests for facilities at any other hotel will be communicated to the hotel.

Car Rental:

If the reservation includes a car rental, a voucher must be presented at the rental counter at the time of rental. Renter must be at least 21 years of age, a per day underage fee will apply for renters 21-24 years and will be assessed at the rental counter. Renter must present a valid driver's license and a major credit card in his or her name; other standard rental qualifications may apply. Cash customers are required to leave a deposit and must meet current standard cash qualification requirements. Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage. Drop-off charges may apply if the vehicle is returned outside the State of Florida and drop-off charges may also apply if the vehicle is returned in Key West. Drop-off charge is payable at the time of rental. Child restraint seats must be used for children up to age 5. Child restraint seats must be requested at the time the reservation is made and will result in an additional charge. Seat belts should be used by all passengers. Additional days, Additional Driver Fee, Child Restraint Seats, Collision Damage Waiver, Extended Protection and Carefree Personal Protection, optional refueling service and any other charges are extra. Other terms and conditions may apply.