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Disney Cruise Line Frequently Asked Questions

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BEFORE YOU LEAVE HOME:

1.We've never been on a cruise. What do we need to know? 
2.Should I buy travel insurance? 
3.What documentation do I need to bring?
4.Should I bring cash? Credit cards? Foreign currency? 
5.What should I pack? 
6.What time does the ship leave port?  What time does it return?
7.How early can I board the ship?
8.What time should I schedule my arrival/departure flights for the cruise? (see "At Sea" for getting your return flight boarding passes while onboard)

9. How do Disney transfers work and what do they cost?
10. What paperwork will I receive concerning my cruise and when?

11. How do I pre-order shipboard credits?

12. How can I be contacted in case of an emergency?

13. I have an air inclusive package. When will I know my flight schedule as arranged by Disney Cruise Line?

14.We're flying into the Orlando Airport the day before our cruise and are using Disney Cruise Line transfers. Can we add on a night at the airport Hyatt? How do we use the transfers the following day?

15. Can I pre-book my Shore Excursions, Palo, Spa Treatments and Register for the Children's Programs before boarding?

16.Can I park at the Ports?

 

AT SEA: 

 

 

1.Can I call home from the ship and can I use my cell phone?
2.What's a lifeboat drill -- and do I have to go? 
3.There's so much to do on the ship! How will I know what's going on
and when? 

4.Are there children's activities on board?

5.We'd love to have a Disney wedding while on our Disney Cruise vacation. How do we arrange it?
6 .Can I work away from home
7 . What shore excursions are available?

8. Can I get my return flight boarding passes onboard?

9. Information for Guests with Disabilities

DINING ON BOARD: 

 

 

1.What is Rotation Dining?
2.What time is dinner?
3.What should I wear to dinner?
4.Is there a romantic restaurant just for adults?
5.What about breakfast, lunch, and snacks? 
6.Is room service available?
7.I'm on a special diet. Can I get it on board?
8.What is the policy on alcoholic beverages?

9.Can I bring my own alcohol onboard?

10.Can I bring my own food onboard?

SERVICES AND AMENITIES: 

 

1.Do I need an electrical converter?
2.What if I run out of film? 
3.What can we buy?
4.Did you say there's a spa on the ship? Ahhh! Lead me to it!
5.Is there laundry service?
6.Is there a doctor in the house?
7.Can I bring visitors aboard the ship?
8.Is there a limit on duty-free purchases?
9.Help! I'm really confused about tipping! Can I prepay the gratuities?
10.Can we celebrate a special occasion? 
11.Will we get to see Disney Characters on board? 
12.Is babysitting available on board? 

13. Is there Internet access?

14. I need more copies of photos I purchased onboard but they're copyrighted. Is there a photo release form?

 


 

BEFORE YOU LEAVE HOME

WE'VE NEVER BEEN ON A CRUISE. WHAT DO WE NEED TO KNOW?


First, relax -- that's the point of your vacation. With Disney Cruise Line,
you'll find your ticketing, air transportation and transfers (if you choose the DCL air program), stateroom accommodations, meals, and entertainment on board have all been arranged. All you need to do is pack. And, if necessary, you can purchase almost anything you need right on board.

SHOULD I BUY TRAVEL INSURANCE?

We strongly recommend the purchase of the Disney Cruise Vacations Protection Plan that provides baggage, trip cancellation/interruption, and medical expense coverage for your vacation. Remember, most major medical policies do not provide coverage outside the U.S. See Terms and Conditions section for details.

WHAT DOCUMENTATION DO I NEED TO BRING?

For the latest U.S. Department of State regulations click here

Disney Cruise Line does recommend that all guests, including U.S. citizens, have passports. For information in obtaining a passport, here's a link to the official government website. Due to the current volume of requests, please allow ample time for your passport application to be processed. Expedited service is available for an additional fee.

All non-U.S. citizens , including alien residents of the United States, must have valid passports and necessary visas at time of embarkation to ensure his/her ability to re-enter the U.S. upon the ship’s return. Travel documents required throughout the vacation are the responsibility of the Guest.

These guidelines are based on U.S. government regulations, which are subject to change at any time. It is the Guest’s responsibility to check with their travel agent, government agencies, embassies or consulates prior to their vacation to ensure that they have proper documentation.

Unfortunately, any Guest traveling without proper documentation, as mentioned above, will not be allowed to board the vessel.

For all non-U.S. citizens including Canadian citizens, travel documents will be taken upon check-in by a Disney Cruise Line® representative, and a passport/Alien Resident Card receipt will be issued for presentation to immigration inspectors upon return to Port Canaveral.

If you need additional information, you can call Immigration at 1-800-375-5283.

 

 


SHOULD I BRING CASH? CREDIT CARDS? FOREIGN CURRENCY?

Transactions aboard the ship are in U.S. dollars. In The Bahamas, the Caribbean and in Mexico, U.S. dollars and major credit cards are accepted almost everywhere. You won't need to bring much cash. For European and Mediterranean cruises, bring traveler's checks to the ports to exchange for local currency. One exception are gratuities for the Porters who check your luggage and assist in retrieving it at the end of your cruise. The other is the Post Office on Castaway Cay which requires cash.

Disney Cruise Line has a convenient "cash-free" system on board the ship.  When you arrive at the Walt Disney World® Resort or at the Disney Cruise Line Terminal at Port Canaveral, your signature will be requested for check-in. At this time you may also present a credit card (Visa, MasterCard, American Express, Discover Credit Card, Diners Club International, Japanese Credit Bureau or Disney's Visa Credit Card), which will give you charging privileges at both the Walt Disney World Resort and aboard the ship. Any purchases on the ship, including beverage services, spa, salon services, photography, medical and laundry services, purchases from the retail shops, gratuities, and any item or service of a personal nature, must be charged to your room.

All charges must be settled before your resort departure and disembarkation from the ship by cash, personal check, travelers checks, Disney Dollars, or the credit cards mentioned above. (Any other expenses are payable on demand.) Note: Credit card payments are subject to credit clearance, and personal checks must be accompanied by a valid U.S. driver's license and a major credit card.

 

 

WHAT SHOULD I PACK? 

In short, the less the better. The Walt Disney World Resort and Disney Cruise Line offer a casual, informal resort atmosphere. During the summer months, lightweight shorts, slacks, sundresses, jeans, and tops are all appropriate daytime attire in the Caribbean and Central Florida. In the winter, a light jacket, sweater, and socks may be needed for cooler days and nights. Bring comfortable shoes -- deck shoes, sandals, sneakers, etc. And don't forget swimwear, sun glasses, a sun hat or visor, and sunscreen -- especially for the kids.

The dress policy is "Cruise Casual." It is requested that you do not wear tank tops, swimwear or shorts to the dining rooms. Jeans are allowed.

If you  dine at Palo or Remy, they have a separate dress code in place.

All cruises host a tropical deck party. You are invited to join in the fun by wearing festive island wear including colorful shirts, dresses, shorts or pants.

For guests sailing on the Magic, there is a formal and a semi-formal dinner. Disney Cruise Line will provide a brochure with tuxedo rental information for gentlemen wishing to have a tux provided onboard.

For guests sailing on the Wonder, the Dream or the Fantasy, there will be one "dress-up" night where gentlemen are requested to wear a jacket while ladies are asked to wear either a dress or pantsuit.


For guests on both the Magic and the Wonder, there is a themed "Pirates of the Caribbean" night. Guests may choose to wear "pirate" attire if they'd like.

It is recommended that necessary items including proof of citizenship, valuables, medications (in their original containers), and any other personal items or other items required for check-in or embarkation be packed in your day bag.

Also remember to bring prescription medicines in original containers, an extra pair of glasses or contact lenses, and your camera. Of course, if you do forget something, you can buy it on board. Please note that a limited number of strollers and wheelchairs are available for rental on board.

Click here for a suggested packing list.

 


WHAT TIME DOES THE SHIP LEAVE PORT ?  WHAT TIME DOES IT RETURN?

YOU MUST BE CHECKED IN PRIOR TO 4:00 pm. This is a requirement of US Customs and there are no exceptions. If you have a traffic and/or airline delay, it is suggested that you contact Disney Cruise Line, however if you arrive at the port after 4:00 pm, you will likely be denied boarding.

If you miss the check-in cut off, you will be given the option of boarding at the next port at your own expense. If you choose not to do this, you will be given a card advising how to contact DCL Guest Communications.

The ship sets sail at 5:00 pm and returns to Port Canaveral at 6:00 am. Disembarking can begin as early as 7:30 am, but that can vary.

HOW EARLY CAN I BOARD THE SHIP?

For Bahamian and Caribbean cruises, check-in registration begins at 11:00 am and embarkation begins at 1:00 pm. All Guests must board the ship no later than 4:00 pm. Please plan your arrival accordingly to avoid the possibility of not being permitted to sail. For the European and Mediterranean cruises, check-in registration and embarkation typically begins at 11 am.

WHAT TIME SHOULD I SCHEDULE MY ARRIVAL/DEPARTURE FLIGHTS FOR THE CRUISE?

Arrival: Final boarding is at 4:00 pm. No one is allowed to board after that time. The port is approximately an hour drive from the Orlando airport. You’ll also need to factor in the time it will take to get your luggage and to get to your transportation. Morning flight arrivals are recommended.

If your flight is delayed and you arrive between 3:00 and 3:45 pm, the Disney Cruise Line team located at the airport will be able to check you in for your cruise, however you must still get yourself to the ship prior to 5:00 pm.

Departure: While you may be allowed to disembark as early as 7:30 am, there are many factors that can impact when the passengers are allowed to leave the ship. You also need to consider the time needed for airport security. Disney Cruise Line recommends that you book return flights no earlier than 12:30 pm.

HOW DO DISNEY TRANSFERS WORK?

You’ll receive luggage tags in your cruise packet. When flying on the same day as the departure of your cruise, you’ll affix these tags to your luggage before leaving for the airport. (Since your bags may not arrive at your stateroom until 5:00pm or later, pack a carryon bag with your documents and necessities.) Upon arrival in the Orlando airport, these tags identify your bags and they are brought directly to the ship. You do not need to go to Baggage Claim.

Disney Cruise Line agents will be in the main terminal of the airport and are easily identified. Starting at 9:00 am, a “meet and greet” is scheduled. The shuttles are boarded on a first come/first served basis. Departure begins at 10:30 am.

Upon arrival back at Port Canaveral, you will be required to retrieve your luggage from Customs. The major airlines have check-in counters at the port and will transport your checked bags to the airport. Shuttles board and depart on a first come/first served basis.

NOTE:  All DCL transportation is provided by motor coaches.

 

Transfer Leg
Price
Airport to WDW resort or resort to airport N/C (Magical Express)
Any other one way transfer (resort to port or port to resort/airport) $35 per person
Cruise Only (round trip airport to Port Canaveral) $70 per person
Land/Sea Package (round trip Airport to Resort, Resort to Port Canaveral, Port Canaveral to Airport) $70 per person

 

WHAT PAPERWORK WILL I RECEIVE CONCERNING MY CRUISE AND WHEN?

You will receive a Shore Excursion and final payment reminder from Dreams Unlimited Travel or Disney Cruise Line approximately 75 - 90 days prior to your cruise.

The Cruise Packet follows. It can arrive anywhere from 30 to 45 days prior to your departure date. Dreams Unlimited Travel has the packet delivered directly to you from Disney Cruise Line. The Cruise Packet is delivered via United States Postal Service (US) and UPS (Outside of the US). No one needs to sign for it. It can be delivered to whatever address you choose, but it cannot be delivered to a PO Box (outside of the US). Please note that if you choose an alternate address other than your home, DCL still needs to have your home address in their records.

Dreams Unlimited Travel and Disney Cruise Line encourage everyone to complete their forms online and bring the Online Check-In Signature Form to the embarkation port for faster, easier boarding. If you're not able to do so, forms can still be completed at the port terminal. You will receive instructions to access your information when final payment is made.

The forms in the Cruise Packet can include your itinerary, the ship’s policies, gratuity guidelines, luggage tags which are to be affixed to your checked bags when you arrive at the Port unless you’re using Disney transfers (see above), a form which is to be filled out and notarized if you have a minor under age 18 who is traveling without their parent/legal guardian, and the form which is to be filled out with your credit card information while onboard. You’ll also be provided with any Immigration forms that are required for your particular sailing.

 

HOW DO I PRE-ORDER SHIPBOARD CREDITS?

You can call Disney Cruise Line at 1-800-601-8455 to order shipboard credits. Note that any unused credits will be refunded back to the credit card used to place the order.

 

HOW CAN I BE CONTACTED IN CASE OF AN EMERGENCY?

The Emergency Ship to Shore number is 1-888-322-8732.

I HAVE AN AIR INCLUSIVE PACKAGE. WHEN WILL I KNOW MY FLIGHT SCHEDULE AS ARRANGED BY DISNEY CRUISE LINE?

Disney Cruise Line uses "bulk air" when making flight assignments for their guests. Flights are not finalized until 30 days prior to your arrival and they DO NOT make your seat assignments. Once you have the flight information, you need to contact the airline to have your seating requests noted.

You will be able to access your flight itinerary online approximately 21 days prior to your arrival. (You can call the Air/Sea department once you've reached the 30 day mark for this information)

Online access is as follows:

  • Log in at www.disneycruise.com
  • Select My Disney Cruise
  • Select My Reservation
  • Select Retrieve a Reservation
  • Enter your access info (confirmation number & date of birth) hit Continue
  • Your reservation details will appear including your air information which includes your airline, flight number, ticket number, PNR, departure city, time of arrival, city and date for all flight segments

They make every effort to get you to the Orlando airport in a timely fashion, but you may be scheduled for connecting flights.

If you prefer to fly in the day prior or specify a direct flight, airline, etc., you may do so by paying an additional $50.00 deviation fee.

When booking air with Disney Cruise Line as part of your vacation package, it includes complimentary ground transportation while in Orlando.

Note that in accordance with airline policies, children under age 2 are not provided with air unless it is specifically requested. Disney Cruise Line will consider the infant to be a "lap child." Children age 2 and up are required to have a seat on the plane.

 

WE'RE FLYING INTO THE ORLANDO AIRPORT THE DAY BEFORE OUR CRUISE AND ARE USING DISNEY CRUISE LINE TRANSFERS. CAN WE ADD ON A NIGHT AT THE AIRPORT HYATT? HOW DO WE USE THE TRANSFERS THE FOLLOWING DAY?

If you’re flying in the day prior to your cruise, you can add a night at the Orlando airport Hyatt to your Disney Cruise Reservation. Depending on availability and the time of year, the rate varies between $170 and $185 (tax inclusive.)

 

The rooms at the Orlando Airport Hyatt can accommodate up to 4 guests. If you have a larger party, you will be required to book two rooms.

 

The hotel has two restaurants and a lounge. In addition, there’s a food court and restaurants in the airport where you can dine. From poolside, you can watch the planes come and go. The Orlando Airport Hyatt also has high speed internet access and an exercise facility. The guest rooms feature a refrigerator, coffee maker, balcony/patio, iron/ironing board, hairdryer, room service, etc.

 

There’s no shortage of shopping in the airport where the Orlando Hyatt is located. The Walt Disney Earport, Sea World Store, Universal Studio Store, Harley Davidson store, Oakley, Kennedy Space Center Store, Crocs, Del Sol, Florida Market, Brookstone, Borders, Ron Jon, L’Occitane, etc. are all found close by.

 

When using Disney Cruise Line transfers from the airport to Port Canaveral, you will need to bring your luggage to Terminal B, Level 1. Here you will check in for your ground transportation. (Depending on capacity, your luggage may be transported separately or will be on the shuttle with you.)

 

The Cruise Line shuttles operate on a “first come, first served” basis. The first shuttle departs at approximately 10:30am.

 

CAN I PRE-BOOK MY SHORE EXCURSIONS, PALO, SPA TREATMENTS AND REGISTER FOR THE CHILDREN'S PROGRAMS BEFORE BOARDING?

Yes, and in fact, it's recommended! The booking schedule is based on your category and if you've booked previously. For details Click Here.


CAN I PARK AT THE PORTS?

Port Canaveral:

If you prefer to drive to your cruise, the Canaveral Port Authority provides outdoor parking at the pier.

Prices to park at the Port are:

3-night cruise - $60

4-night cruise - $75

5-night cruise - $90

7-night cruise - $120

This price is for every day the vehicle is parked in the lot or garage, including day of arrival and departure.  Rates are subject to change.

Port of Barcelona:
A parking garage is available at the World Trade Center just outside the terminal area. Shuttles are available to take Guests to the terminal for a nominal fee. Parking is not available at Terminal C, where the ship will sail from.

Port of Galveston:

Uncovered parking is $70 USD per single, standard car parking space for a 7-night cruise. Larger vehicles (e.g. buses, large campers) will be charged double the rate. Limited covered parking is available for an additional price for 7-night sailings.


Port of Los Angeles:

An outdoor facility is operated by the Los Angeles Port Authority. The cost is $84 USD per parking space for a 7-night cruise.


Port of Miami:

Parking is available in facilities located in front of individual cruise terminals. No reservations are required. Long-term parking for a regular vehicle occupying a single space is $20 USD per day. Short term parking is $7 USD if you are going to see someone off but not intending to park overnight.

Port of New York:

Disney Cruise Line is using the Manhattan Cruise Terminal. The passenger cruise terminal is located on the West Side of Manhattan, between West 48th and West 52nd streets. Piers 88 and 90 have been thoroughly renovated. A vehicle entrance is located at 55th Street and 12th Avenue.

Parking is conveniently located above each of the piers. Drive up the Viaduct Ramp at 55th Street to the receiving area adjacent to the cruise vessel's berth.

Parking Rates:
Cruise parking $30.00 per night
Cruises from 10 to 30 nights: $300.00


Please Note:
Payment is due upon arrival into the parking lot. Taxes are included in the rates. Cruise parking opens at 9:00 am. Check out 1:00 pm.  They do not accept reservations. Space is subject to availability and is provided to cruise parkers on a first come, first serve basis.

Payment accepted by cash, Visa and Mastercard

For Ports America (Terminal Operator) Parking Information, call (212) 641-4454.

Additional parking lots are located at 59th Street.

Port of Seattle:

Parking is available for $21.31 USD plus tax per day. Parking for the 8th day and beyond is $8.37 USD plus tax. RV parking is available for $29.51 USD plus tax per day. RV parking must be reserved online in advance to guarantee a space.


Port of Vancouver:

Cruise Parking is $23 CAD per day including taxes. US dollars are also accepted; however, the amount will be adjusted due to the exchange rate.

 


AT SEA

CAN I CALL HOME FROM THE SHIP?

You can direct dial, receive phone calls or text anywhere in the world right from your stateroom. Ship-to-shore rates apply and will be posted in your stateroom.

Cell phone service is also available through most major providers (AT&T, Sprint, T-Mobile, etc.) The ship must be 12 miles out to sea before you can access cell service. NOTE THAT SERVICE IS LIMITED TO THE STATEROOMS. Common areas will not have cell access.

Disney recommends that you contact your cell provider prior to sailing. They can advise what is needed to arrange for access. Pricing varies depending on your wireless provider and international roaming fees will be billed to your account. (These charges vary and can take up to 90 days to appear on your statement.) 

 

 


WHAT'S A LIFEBOAT DRILL -- AND DO I HAVE TO GO?

Everyone on board the ship must participate in a compulsory safety drill before departure to comply with Coast Guard and international safety regulations. All passengers are required to attend. You will receive directions once onboard.

 

 


THERE'S SO MUCH TO DO ON THE SHIP! HOW WILL I KNOW WHAT'S GOING ON AND WHEN?

A Daily Navigator will be placed in your stateroom each night that provides a complete listing of all activities, adventures, and entertainment for the next day. Guest Services and the youth staff will be happy to assist you in developing a customized itinerary for your one-of-a-kind voyage.

 

 

IS THERE CHILD CARE ON BOARD?

Of course! Disney Cruise Line is known for their superior Kids' Clubs - once you drop your child off, you may have trouble getting them to leave!  Supervised children's adventures and activities are available on the ship from 9 a.m. to midnight for children ages three to 12. Parents sign their children in and out of the programs. Younger children must be potty trained in order to participate. Activities have been designed for teens ages 13 to 17 as well. Teens do not need to be signed in and out by parents. There is no additional charge for these planned activities. For children under age 3, there is a nursery which is fee based. Hours vary and you must sign up for this service. It is limited.  Info on Children's Programming can be found here.

 

WE'D LOVE TO HAVE A DISNEY WEDDING WHILE ON OUR DISNEY CRUISE VACATION. HOW DO WE ARRANGE IT?

Congratulations -- you couldn't pick a more perfect way to celebrate your marriage!   Contact Dreams Unlimited Travel at dcl.reservations@dreamsunlimitedtravel.com for more details. 

 

CAN I WORK AWAY FROM HOME? (Business services)

We know how important it is for business people, even when they are on vacation, to keep in touch with responsibilities at the office. You'll find a full range of business services aboard the ship available for an additional charge, including facsimile transmission, document preparation, group presentations assistance, copies, AV equipment, and computer access services. (Group presentations assistance and AV equipment must be booked prior to embarkation) The Internet is also available in several onboard locations. On the ship, ship-to-shore calling rates apply.

WHAT SHORE EXCURSIONS ARE AVAILABLE?

The shore excursions are determined by your ports of call. Excursions cannot be booked until the cruise is paid in full and must be booked directly with Disney Cruise Line. We maintain a list of excursions for your convenience: Shore Excursions

NOTE: Shore excursions are final and non-refundable once you're within 3 days of your sail date

CAN I GET MY RETURN FLIGHT BOARDING PASSES ONBOARD?

You can check in and get your boarding passes while onboard if you use the following airlines:

AirTran

Alaska Airlines

American

Continental

Delta

Jet Blue

United

US Airways

Additionally, if you're using Disney transfers to get to the Orlando airport, they'll take care of getting your luggage there. (If you're using your own transportation, you'll need to pick it up that morning as you're disembarking.)  If you have purchased Disney Cruise Line air or ground transportation, you can get your airline boarding passes before disembarking the ship.

If you're not using those airlines, you can use the ship's fee paid internet service and check in online.

INFORMATION FOR GUESTS WITH DISABILITIES

Guests with disabilities have access to comfortable staterooms and suites, along with a full range of services, facilities and amenities, including auxiliary aids, on every Disney Cruise Line ship and Disney's private island paradise, Castaway Cay.

Most Guest areas aboard ship—including theaters, restaurants and shops—are accessible to all our Guests. In some cases, such as when utilizing tender services or in pools, Guests may need to transfer from their wheelchairs to utilize the facility, and this transfer may require the assistance of a member of their party. Therefore, we recommend that Guests plan to sail with someone who can physically assist them when necessary. Please also be advised that in certain situations, it may be impossible for Guests using wheelchairs to transfer to the tenders due to safety concerns.

Special Access, Seating and Entrances
Special viewing areas at scheduled onboard activities are set aside for Guests using wheelchairs while on their vacation. Assistance with accessible seating at the Walt Disney Theatre can also be arranged by contacting a Crew Member outside the theater entrance at least 10 minutes prior to show time.  At any time during your cruise, Crew Members can answer your questions about wheelchair-accessible entrances to restaurants, lounges, common areas and restrooms.

Staterooms
Our wheelchair-accessible staterooms and suites include:

  • minimum of 32-inch doorways

  • Ramped bathroom thresholds

  • Open bed frames

  • Additional phones in the bathroom and on the nightstand

  • Bathroom and shower handrails

  • Fold-down shower seats

  • Hand-held shower heads

  • Lowered towel and closet bars

  • Emergency call buttons

  • Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY)

Disney's Castaway Cay
On Disney's Castaway Cay, provisions for Guests with disabilities include the following:

  • Paved pathways throughout the main promenade, providing access to shops and restaurants

  • Sand wheelchairs, available free of charge and on a first-come, first-served basis

  • A tram equipped to allow Guests in manual and electric wheelchairs to board

  • Accessible restrooms

Hearing Disabilities
Guests with hearing disabilities have access to a number of provisions to ensure enjoyment of their vacation, including:

  • Assistive listening systems at theaters and other performance venues

  • Guest Assistance Packets containing show scripts, available at the Guest Services Desk

  • Stateroom Communication Kits containing a base unit with alarm clock, bed shaker notification, door bell and phone alerts, phone amplifier, smoke detector with a strobe light and a TTY. Guests can arrange to receive this kit at the time of booking, or through Guest Services onboard

  • Captioning on many video monitors in common areas, and closed captioning on select stateroom movies

Children with Disabilities
Disney Cruise Line offers a multitude of activities that entire families can enjoy together. Our renowned children's programming for children ages 3-12 is open to those who are completely potty trained, able to interact comfortably within our counselor-to-child ratio groups (1:15 for ages 3-4 or 1:25 for ages 5-12), as well as with peers of their own physical size within our established age groupings of 3-4, 5-7, 8-9 and 10-12.

Parents of children with disabilities who cannot meet our program participation guidelines are welcome to make requests for modified programming for a limited period during the cruise through the Special Reservations coordinator prior to sailing. However, please note that our ability to fulfill requests depends on the individual needs of the child, the availability of counselors, program participation and other applicable considerations. We cannot guarantee that special requests will be accommodated.

Unfortunately, we are unable to accommodate anyone with a contagious disease or who shows symptoms of illness; children who require one-on-one care; a child or adult who wishes to participate in an age group much younger than their physical age/size; children who need the attention of a counselor with special training; or children who need counselor-assisted medical attention.

More Information and Special Reservations
If you would like to request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking.

For questions and more information please call (407) 566-3500 [voice] or (407) 566-7455 [TTY]. If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.


DINING ON BOARD 

WHAT IS ROTATIONAL DINING?

Rotational dining is the Disney Cruise Line way of making sure that each Guest experiences each themed dining environment on board. Every evening, you dine with the same tablemates and have the same servers as you "rotate" to one of 3 main restaurants (not all restaurants are on all ships): Animator's Palate, Parrot Cay, Lumière's, Triton's, Enchanted Garden or Royal Palace. You will receive your schedule when you board, which tells you exactly when and where to go, so you can experience the unique atmosphere of each restaurant, and be assured the wait staff who know your tastes are always there for you. Children's menus are available in the restaurants.

WHAT TIME IS DINNER?

Each night, there is a Main Seating and a Second Seating for dinner.

The Main Seating is at 5:45 pm; the Second seating is at 8:15 pm.

You should inform your travel agent of your seating time preference when you book your vacation. No requests are guaranteed. Every person in your stateroom will be at your table. At the time of booking, you can specify other people to sit with who will also be on board. If you don't, assignments will be made to fill in your table. Generally, adults without children will dine with other adults, while families dine with other families. Children's menus are available in the restaurants. In addition, a dinner buffet will be offered for children who participate in supervised programs during the dinner hour. You can also enjoy the benefits of room service in your stateroom.

WHAT SHOULD I WEAR TO DINNER?

As part of the "Cruise Casual" policy, it is asked that you do not wear tank tops, swimwear or shorts to the dining rooms. Jeans are allowed.

The evening's attire is determined by the day, not the restaurant. For the "Pirates of the Caribbean" themed night, guests may wear pirate costumes if they'd like.

Most cruises also have special theme nights with additional attire requirements. Here's a breakdown of these events by cruise itinerary.

On 3-night cruises:

 

  • One cruise casual night—no shorts, swimwear or tank tops
  • One pirate or tropical night (deck party)
  • One "dress-up night"—jacket for men, dress or pantsuit for women

On 4-night cruises:

 

  • First night: cruise casual—no shorts, swimwear or tank tops
  • One pirate or tropical night (deck party)
  • One "dress-up night"—jacket for men, dress or pantsuit for women
  • Final night: cruise casual—no shorts, swimwear or tank tops

On 7-night cruises:

 

  • First night: cruise casual—no shorts, swimwear or tank tops
  • Three additional "cruise casual" nights—no shorts, swimwear or tank tops
  • One pirate or tropical night (deck party)
  • One formal and one semi-formal night—formal wear for men: tuxedo or suit; for women: gown or dress; semi-formal wear for men: suit/jacket; for women: dress or pantsuit.

Dress code at Palo on all cruises:

 

  • Men: dress pants and shirt or jacket
  • Women: dress or pantsuit
  • Please no jeans, shorts, capri pants, flip-flops or tennis shoes
  • The Resort Casual dress code for both the brunch and high tea remains unchanged.

Dress code at Remy on all cruises:

 

  • A tuxedo or jacket (sports or suit jacket) is required with dress pants for men. Ties are optional.
  • A cocktail dress, pant suit or skirt/blouse is required for women.
  • Please no jeans, shorts, capri pants, flip-flops or tennis shoes.

For cruises that request formalwear attire, Guests can pre-order tailored formalwear rentals and have it delivered directly to their staterooms upon arrival.

 


IS THERE A ROMANTIC RESTAURANT JUST FOR ADULTS?

All the ships feature an elegant adults-only restaurant called Palo. Reservations for champagne brunch, high tea (on available cruises) and dinner at Palo can be made online in advance of embarkation or after you board the ship. Since seating is limited, advance reservations are recommended. Palo dining is limited to Guests 18 and older. The Palo Dining Option is $20 per Guest for both brunch and dinner. High tea is $10 per Guest.

Dress code at Palo on all cruises:

 

  • Men: dress pants and shirt or jacket
  • Women: dress or pantsuit
  • Please no jeans, shorts, capri pants, flip-flops or tennis shoes
  • The Resort Casual dress code for both the brunch and high tea remains unchanged

 

Remy is an intimate Adult Exclusive restaurant located on Deck 12, aboard the Disney Dream and Disney Fantasy. Offering the most upscale dining experience available onboard, the restaurant serves the finest in French-inspired cuisine for dinner. Reservations are required and can be made online in advance of embarkation or after you board the ship. Since seating is limited, advance reservations are recommended. Remy dining is limited to Guests 18 and older. The Remy Dining Option is available for $75 per Guest for dinner.

Dress code at Remy on all cruises:

 

  • A tuxedo or jacket (sports or suit jacket) is required with dress pants for men. Ties are optional.
  • A cocktail dress, pant suit or skirt/blouse is required for women.
  • Please no jeans, shorts, capri pants, flip-flops or tennis shoes

 

Please Note: When Guests have not cancelled a dining reservation at Palo or Remy by 2:00 p.m. on the day of the reservation or do not show to the restaurant to honor their reservation, the reservation is considered confirmed and 100% of the Dining Option is applied to the Guests' folio.

 

WHAT ABOUT BREAKFAST, LUNCH, AND SNACKS?

Breakfast and lunch are served in Parrot Cay and Lumiérés on the Disney Magic, Triton's and Parrot Cay on the Disney Wonder, and Royal Palace and Enchanted Garden on the Disney Dream. There are also buffets at Topsider Buffet on the Disney Magic and Beach Blanket Buffet on the Disney Wonder, as well as casual dining at Cabanas on the Disney Dream. Quick poolside meals are also available during breakfast and lunch. Check your Personal Navigator daily for specific hours of operation for all the dining locations. Room service is available 24 hours a day.

IS ROOM SERVICE AVAILABLE?

Would you care for breakfast in bed or a sandwich at midnight? While on board, you can order room service 24 hours a day. From 7 a.m. to 10 a.m., a complimentary continental breakfast will be delivered to your stateroom upon request, with the exclusion of disembarkation morning. For guests occupying the Walter E. Disney Suite, Roy O. Disney Suite, and the two-bedroom or one-bedroom suites, a full breakfast is served upon request from 7 a.m. to 10 a.m., with the exclusion of disembarkation morning.

I'M ON A SPECIAL DIET. CAN I GET IT ON BOARD?

Low-sodium meals, Kosher meals, and certain other special restricted-diet meals will be available. Dietary requests should be made at time of booking.

WHAT IS THE POLICY ON ALCOHOLIC BEVERAGES?

The drinking age aboard the ship is 21. Valid photo ID required. Disney Cruise Line reserves the right to refuse sales and/or service to anyone.

CAN I BRING MY OWN ALCOHOL ONBOARD?

Alcohol is permitted on board. However, any fragile items (including alcoholic beverages) must be hand-carried on board in the carry-on of an adult Guest – age 21 or older (dimensions can't exceed 22" wide, 14" high and 9" deep).

Alcohol brought on board may not be consumed in any lounge or public area.

Guests who arrive in the dining room, including Palo and Remy, with a bottle of champagne or wine will be charged a corking fee of $20.00 per bottle.

Please be advised: Disney Cruise Line reserves the right to remove fragile items (including beverages) from checked luggage. In such cases, items will be stored and returned at the end of the voyage. Beverage containers are considered fragile and have previously caused damage in checked luggage. All fragile items must be transported inside carry-on luggage.

CAN I BRING MY OWN FOOD ONBOARD?

Food coolers containing personal snack foods and drinks may not be brought onboard. They are only permitted if needed for medications, baby food or items related to special dietary needs.

Homemade, pre-cooked or other perishable items plus any open snack containers cannot be brought on board. Limitations on permitted food items are directly related to concerns for food safety and contamination prevention.

Disney Cruise Line regrets that the crew members on board are unable to provide food preparation, refrigeration or storage for personal food or beverage items. Disney Cruise Line cannot verify the cleanliness of the environment in which pre-cooked or homemade food items were prepared, and so for the safety of all Guests and crew, these items are not permitted aboard the ship.


SERVICES AND AMENITIES

DO I NEED AN ELECTRICAL CONVERTER?

All stateroom outlets are 110V/60Hz. Standard U.S. electrical appliances will work on board. There's a hair dryer in every stateroom. 

WHAT IF I RUN OUT OF FILM?

You won't, because you can buy film at the merchandise shop, Mickey's Mates, which also offers a limited selection of cameras and accessories. Of course, with so many exciting photo opportunities happening on board, you might wonder if you can cover it all. But don't feel pressured to keep your camera handy. The photographers will wander the ship, putting your fun and excitement on film. You'll find their photos displayed for purchase at the photo shop.

WHAT CAN WE BUY?

Lots! You'll have the opportunity to purchase exclusive Disney Cruise Line logo merchandise available onboard and nowhere else. From beautiful clothes to towels to fine watches -- this is your chance to keep the memories alive long after your cruise. You'll also find unique and exclusive Disney collectibles, and if you forget your toothpaste or bathing suit -- they've got those, too. All this, and much more, is available at the duty-free and retail shops of Disney Cruise Line. Two things to keep in mind, items such as over the counter medications and other "essentials" are going to have typical (high) resort prices. Most important, the stores have restricted hours and cannot be open while in most ports. Keep this in mind if you see something and plan on buying it "later."

DID YOU SAY THERE'S A SPA ON THE SHIP? AHHH! LEAD ME TO IT! 

All of the Disney Cruise Line ships offer one of the largest and most elaborate spa and fitness centers at sea, with programs ranging from a simple facial to a full range of treatments to relax and refresh your body and soul. All spa, hair salon, massage, and beauty shop services are additional charges and may be charged to your room.

IS THERE LAUNDRY SERVICE?

Onboard laundry and dry-cleaning services (with stateroom pickup) are available for a charge. There is also a self-service Guest Laundry Room with coin-operated washers and dryers, along with detergent and ironing equipment. For safety reasons, the provided irons or steamers may be used in the laundry room only; personal irons cannot be brought aboard.

IS THERE A DOCTOR IN THE HOUSE?

For your convenience, a physician and nurse are on call 24 hours a day on every cruise to provide basic medical services. The physician and nurse will charge their standard prevailing fees for these services. Also, please bring an adequate supply of any prescription drugs (in their original containers) you require and keep them in your carry-on luggage. Please keep in mind that a child who shows symptoms of physical illness such as fever, vomiting, diarrhea, unexplained rashes or discharge from the nose or eyes may be excluded from participation in activities as well as from babysitting services in the nurseries.

CAN I BRING VISITORS ON BOARD THE SHIP?

Sorry, but for security and safety reasons, no visitors are allowed in the Disney Cruise Line Terminal or aboard the ship. 

IS THERE A LIMIT ON DUTY-FREE PURCHASES?

You'll find lots of exciting duty-free shopping in the shops onboard as well as at port!

Each U.S. resident aboard Disney Cruise Line returning from The Bahamas to the U.S. can bring back up to U.S. $800 worth of duty-free merchandise (retail price) per guest. You must fill out a U.S. Customs Declaration, delivered to your stateroom the night before the cruise ends, even if you have nothing to declare or haven't gone over the allowance, one form per family with same last name, and submit it to U.S. Customs upon disembarkation. Each guest 21 years old and older is limited to two (2) liters of alcohol (of which one [1] liter must be produced in The Bahamas), 200 cigarettes and 100 cigars (excluding Cuban cigars) duty free. These limits are mandated by U.S. law and are subject to change. Payment for duty can be made in cash or personal checks only. All articles must be declared. This includes articles purchased in The Bahamas and on the ship, gifts presented to you onboard, and duty-free items purchased on or off the ship.

Each Guest returning from the Eastern Caribbean to the U.S. can bring back up to a total of U.S. $1,200 worth of duty-free merchandise (retail price). However, no more than $800 in combined purchases can be made on board the ship, St. Maarten and Castaway Cay. Or, the entire U.S. $1,200 exemption may be used on purchases from St. Thomas alone. Each Guest 21 and older is limited to 5 liters of alcohol (only 1 liter can be acquired in St. Maarten or on the ship, with an additional 4 liters being exempt if purchased on St. Thomas, provided at least 1 liter is produced in the U.S. Virgin Islands). Each Guest 18 and older is limited to 5 cartons of cigarettes (only 1 carton can be acquired in St. Maarten or on the ship, with an additional 4 cartons being exempted if purchased on St. Thomas) and 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

Each Guest returning from the Bahamas to the U.S. can bring back up to a total of U.S. $800 worth of duty-free merchandise (retail price). Each Guest 21 and older is limited to 2 liters of alcohol, of which 1 liter must be produced in the Bahamas, and Guests 18 and older are limited to 200 cigarettes and 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

HELP! I'M REALLY CONFUSED ABOUT TIPPING!

We'll make it easy. As a guideline, Disney suggests the following which covers gratuities for the Stateroom Host/Hostess, Head Server, Server and Assistant Server:

Server
Asst. Server
Head Server
Stateroom Host/Hostess
Total
3-Night Cruise (per guest)
$12
$9
$3
$12
$36
4-Night Cruise (per guest)
$16
$12
$4
$16
$48
5-Night Cruise (per guest)
$20
$15
$5
$20
$60
6-Night Cruise (per guest)
$24
$18
$6
$24
$72
7-Night Cruise (per guest)
$28
$21
$7
$28
$84
8-Night Cruise (per guest)
$32
$24
$8
$32
$96
10-Night Cruise (per guest)
$40
$30
$10
$40
$120
11-Night Cruise (per guest)
$44
$33
$11
$44
$132
12-Night Cruise (per guest)
$48
$36
$12
$48
$144
14-Night Cruise (per guest)
$56
$42
$14
$56
$168
15-Night Cruise (per guest)
$60
$45
$15
$60
$180

NOTE THAT YOU CAN PRE-PAY YOUR GRATUITIES UP TO THREE DAYS PRIOR TO YOUR SAILING. THE RATES APPEARING ABOVE WILL BE CHARGED TO YOUR ACCOUNT. (REMINDER, THE RATES ARE PER GUEST.)

Tipping is a topic that seems to confuse guests. It is customary to tip certain positions on any cruise ship. Your room steward, your server, your assistant server and the dining room manager are all positions that would normally be tipped. You will receive information prior to cruising showing a recommended amount. While tipping is not mandatory, we are certain that you will feel strongly that these people have done everything they can in order to ensure your enjoyment of your cruise. It is also customary to tip the room service people separately as they are not usually part of the dining room staff. You also might want to tip the folks in the kid’s clubs…especially if they have bonded with your child or gone above and beyond in some way. We are often asked, “What if I choose to not to dine in the dining room? Should I still tip?” Please keep in mind that your server, assistant server and dining room manager will be attending to other food service stations during the day prior to taking over dining room duties at night. Even if you choose not to attend your scheduled dining time, the staff will still be serving you throughout the day in other locations.

If you want to modify the suggested amount, tips can also be left in cash, added to your stateroom account or prepaid prior to boarding the ship. Please be advised that the Guest services line will be much longer on the last night of the cruise. Many guests wait till the last minute before settling their stateroom account.

When pre-paying, you will receive tickets with the gratuity for each member of your Disney team of Servers and Room Host while onboard.  You can give these tickets to the crew members on the last night.

For your convenience, a 15% gratuity is automatically added to bar, beverage, wine, and deck service tabs. All gratuities can be charged to your shipboard account during your sailing.

CAN WE CELEBRATE A SPECIAL OCCASION?

Whether you're celebrating an anniversary, birthday, honeymoon, or other special occasion, please have your travel agent advise Disney Cruise Line of such occasions at least three weeks prior to departure. They will be happy to celebrate the occasion in the dining rooms. They also offer a variety of fun-filled baskets, merchandise, and other goodies that will get your cruise off to a perfect start.  A brochure listing all these items can be sent with your tickets. Then just follow the instructions and a basket full of fun will be waiting for you in your stateroom!

WILL WE GET TO SEE DISNEY CHARACTERS ON BOARD?

We thought you'd never ask! On board, the beloved Disney Characters appear like magic in an array of different settings including lively stage shows, plenty of meet-and-greet and photo opportunities, and other special programs, especially in kids' areas at Disney's Oceaneer Club and on Castaway Cay. These are magical moments to remember forever -- only on Disney Cruise Line!

For guests on the Magic, there is a Character Breakfast. You'll be provided with a ticket with the day/time while onboard.

IS BABYSITTING AVAILABLE ON BOARD?

Group babysitting is available for children 6 months to 3 years old at Flounder's Reef Nursery on the Disney Wonder, and at It's a Small World Nursery aboard the Disney Magic, Disney Dream and Disney Fantasy—all located on Deck 5, Midship. Guests may book babysitting times online in advance of embarkation or may sign up their children on embarkation day. The facility is open for select hours every day. Rates and times are subject to change and space is limited.

IS THERE INTERNET ACCESS?

Yes there is. If your laptop computer is wireless equipped, you can use it onboard. If you don't have a laptop, there are computers available.

Internet services are available aboard the ships with options like Wireless hotspots and Internet cafes.  Check with guest services for these locations.

Please Note: Due to the technology involved and satellite connectivity, the onboard internet service will be slower than you may be accustomed to and may at times be interrupted or unavailable.  This is particularly true on Sea Days, when there are more people onboard the ship accessing the service.

 

Internet Rates
Internet/Wireless Internet Access
For sailings less than 7-nights:
Pay as you go - $0.75 per minute
50 min for $27.50 ($.55 per minute)
100 min for $40 ($.40 per minute)
250 min for $75 ($.30 per minute)
Internet/Wireless Internet Access
For sailings 7-nights or longer:
Pay as you go - $0.75 per minute
100 min for $55.00 ($.55 per minute)
250 min for $100 ($.40 per minute)
500 min for $150 ($.30 per minute)

 

Internet plans can be used interchangeably on laptops and desktops throughout the ship. Please note, however, that plans cannot be upgraded once purchased, and credit will not be issued for unused plan minutes. Prices are subject to change at any time without notice.

I NEED MORE COPIES OF PHOTOS I PURCHASED ONBOARD BUT THEY'RE COPYRIGHTED. IS THERE A PHOTO RELEASE FORM?

If you need to make duplicates of photos that you purchased at Shutters while onboard, you can download a photo release form.

 

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