Adventures by Disney Terms and Conditions
All prices are per person in U.S. dollars. Regular Rates vary for each land package and river cruise package (collectively “vacation package”) itinerary based primarily on when you book, when you travel, room configuration and room location (in the case of river cruise packages). Once your deposit is received by Adventures by Disney Travel Services, Inc. (“we”, “our” or “us”), your vacation package price is guaranteed for your party, except where price increases may result from increases in government taxes or fees. Guests added to your party after initial booking will be priced at the then-prevailing rate. All prices are subject to change without notice. A single supplement applies; please call a Vacationista for details. Room configurations are subject to availability; please see “Note on Accommodations” in the corresponding description of each vacation package for rooming information. Child rates apply to Guests under age 12 at the time of travel. All Guests under age 18 at the time of travel must be accompanied by a parent or legal guardian in the same room.
A deposit is required to confirm a reservation, unless the reservation is made on or after the final payment date (as defined below) for the vacation package, in which case full payment is required. The deposit amount will be equal to ten percent (10%) of the vacation package price per Guest (the "Deposit"), not including any optional add-ons.
For reservations made 120 calendar days or more prior to the adventure commencement date, the Deposit is refundable for 14 calendar days after original booking and thereafter becomes nonrefundable. For reservations made 120 calendar days or less prior to the adventure commencement date, we will hold your reservation for up to 72 hours (the "Hold Period") without the Deposit to allow you time to review the Adventure Travel Agreement (see below). You must confirm your reservation no later than the end of the Hold Period and pay an amount equal to 100% of the vacation package price per Guest (subject to the Cancellation Fees section below), or else the reservation will be cancelled.
Unless stated otherwise in your Guest Confirmation, full payment shall be due 120 calendar days prior to the adventure commencement date (the "final payment date"), unless the reservation is made after the final payment date, in which case full payment will be due no later than the end of the Hold Period. Payment(s) must be in U.S. dollars and received in our office on the date(s) set forth in the Guest Confirmation or vacation packages will be deemed cancelled by you. We accept all major credit cards, Disney Gift Cards, the Disney Rewards Card and checks. If you pay by check, please: (i) write your reservation number and adventure commencement date on the face of the check; (ii) ensure that the check has a pre-printed name, address and account number; (iii) do not post-date your check (we will reject it); (iv) ensure that we receive your check by the date set forth in your Confirmation; and (v) make check payable to, and mail to, Adventures by Disney Travel Services, Inc., Attn: Travel Account Operations, P.O. Box 10155 Lake Buena Vista, FL 32830 or courier to Adventures by Disney Travel Services, Inc., Attn: Travel Account Operations, 210 Celebration Place, Celebration, FL 34747. Do not send cash. Payment and deposit policy for private group travel and other group travel (collectively, "group travel") may vary. Please contact your travel agent for complete details. Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations and applicable fees will be assessed.
Disney has a policy for reservations booked directly with them and transferred to a travel agent. Included in this policy are Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, and Aulani. Disney must approve all requested transfers.
Reservations and package components are non-transferable. We will make a reasonable effort to accommodate changes to Guest names prior to departure provided that at least one member of the originally-booked party travels; however, we reserve the right to pass on to you any third party costs (such as from airlines or Suppliers (as defined herein)) we incur in so doing. You may cancel by telephone or in writing. The time of cancellation will be the date upon which we receive notice from you.
For reservations made 120 calendar days or more prior to the adventure commencement date, if you fail to execute and return the Adventure Travel Agreement to us no later than 14 calendar days after booking, it will be deemed a cancellation by you. For reservations made less than 120 calendar days prior to the adventure commencement date, if you fail to execute and return the Adventure Travel Agreement to us no later than the end of the Hold Period, it will be deemed a cancellation by you.
If you make changes to the adventure commencement date or chosen vacation, it will be deemed a cancellation by you. If you cancel, amounts paid, minus cancellation fees and nonrefundable amounts, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by you after the vacation start date. All appropriate refunds will be made in U.S. dollars directly to your credit card, via check or through your travel agent (if applicable). We will not be responsible for the receipt of refund monies by you from your travel agent, some of whom may withhold an agency cancellation fee.
Unless stated otherwise in your Guest Confirmation, the following cancellation policy shall apply:
|Days Prior to Adventure Commencement Date||Fee Amount|
|120 days or more||Deposit per Guest|
|119-90 days||50% of vacation package price per Guest|
|89-46 days||75% of vacation package price per Guest|
|45 days or less||100% of vacation package price per Guest|
The cancellation fees set forth above shall apply irrespective of resale by us. In addition to the cancellation fees stated above, the cancellation fees that will apply if you cancel a pre- or post-stay hotel night booked through us (please see Arrive Early or Stay Late below) will follow the schedule above for cancelled vacation packages: 119-90 days: 50% of the total hotel cost for all nights reserved; 89-46 days: 75% of the total hotel cost for all nights reserved; 45 days or less: 100% of the total hotel cost for all nights reserved. Notwithstanding the above cancellation fee schedule: (i) for reservations made 120 calendar days or more prior to the adventure commencement date, the Deposit is refundable for 14 calendar days after original booking, and (ii) for reservations made less than 120 calendar days prior to the adventure commencement date, we will hold your reservation for the Hold Period without a Deposit and you must confirm your reservation, return executed Adventure Travel Agreements, and make a non-refundable payment equal to 100% of the vacation package price per Guest in your travelling party no later than the end of such Hold Period or else the reservation will be cancelled.
Cancellation policy for group travel may vary. Please contact us or your travel agent, if applicable, for complete details.
The cancellation terms above apply only to the vacation package price and pre-/post-stay hotel night add-ons, and exclude, among other things, cancellation charges from air carriers. Please see Vacation Protection Plan and Adventure Travel Agreement, below.
We only book flight reservations originating/terminating in the U.S.
Our airfares, which are non-refundable, must be purchased in conjunction with a vacation package, and payment in full is due at the time of booking the flight. Airlines may impose change or cancellation charges in addition to those set forth above. In purchasing, selling or arranging your airfare, we are acting as your agent only and have no liability or responsibility for the performance of services by the airlines including, but not limited to, accident, death, personal injury, property damage or flight cancellation or delay. Your airline ticket and associated terms and conditions constitute the entire agreement between you and the airline (and not us), even if purchased through us. It is your responsibility to apprise yourself of, and comply with, the airlines’ terms and conditions of service and airport security requirements.
Our website establish minimum eligibility ages for each itinerary, as well as recommended minimum ages, which are based on several factors; however, some activities within a vacation may have weight/height restrictions and/or different minimum ages than our overall minimum eligibility age or recommended minimum age. Please contact us for details. All children under age 18 must be accompanied by a parent or legal guardian in the same room. By sending us a deposit, you represent and certify that you and all members of your traveling party: (i) have selected a vacation that is appropriate to your abilities and interests; and (ii) are free from any physical condition or disability that would create a hazard for you, the Adventure Guides or other Guests. Please consult your doctor. We have the right, but not the obligation, to deny participation to any Guest and to remove from any vacation, at the Guest’s sole expense, any Guest whose condition is such that he or she could create a hazard to himself or herself, the Adventure Guides or other Guests or otherwise impacts the enjoyment of other Guests.
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any of your property (collectively, “Damages”), may be brought against us or the tour operator, ABD,LLC (“tour operator”) unless you provide written notice of same to us and tour operator within 6 months after the date of the event upon which such claim is based (within 30 calendar days after the termination of the tour for a claim of property loss or damage) and no legal action may be brought against us or tour operator for any Damages, unless such legal action is commenced within 1 year from the date of the event upon which such claim is based (within one year after the termination of the tour for a claim of property loss or damage), and legal process relating to such action is served on us or tour operator within 120 calendar days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. Our and tour operator’s liability, if any, for loss of or damage to your property is limited to US$300 in aggregate per Guest per tour, unless upon the commencement of the tour you declare the true value of the property in writing and pay 5% of the true value declared in excess of US$300 to us, in which case our and tour operator’s liability, if any, will be limited to the true value declared not to exceed US$5,000 in aggregate. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the stated limits of our and tour operator’s liability. Losses due to ordinary wear and tear and acts of God are not reimbursable.
You are solely responsible for obtaining current travel advisories, warnings and requirements (such as visas and passports) by contacting your travel agent, applicable embassies and consulates. We strongly encourage you to visit the U.S. State Department’s website at http://travel.state.gov or call 1-888-407-4747 for the most current passport and visa requirements. Non-U.S. residents please consult the appropriate consulates regarding passport, visa and other document requirements. Please also consult your local Travel Agent and refer to destination-specific FAQs at www.AdventuresByDisney.com. All Guests must have valid government-issued proof of citizenship to travel, in addition to any other requirements of the country of origin and countries visited. Those without proper documentation may be denied travel. In addition, you may be denied entry to the countries visited if you do not meet the country’s entry requirements. If you did not purchase air travel through us, you are solely responsible for notifying us of flight changes affecting your arrival or we will not be able to meet you at the specified arrival airport.
Generally speaking, the Vacation Protection Plan ("Plan") provides insurance coverage for trip cancellation and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and certain associated transportation. You may elect to purchase the Plan at the time of booking or at any time prior to, or at time of, final payment. If you purchase and pay for the Plan in full within 14 days of the initial trip deposit/payment (but no later than when final payment is made), certain pre-existing medical conditions may also be covered; however, if you purchase and pay in full for the Plan more than 14 days after the initial trip deposit/payment (but no later than when final payment is made), pre-existing medical conditions will not be covered. Conditions and restrictions apply. Please contact a Vacationista for more information. The Plan is non-transferable.
We will make every reasonable effort to operate the vacations as advertised; however, we and tour operator reserve the right to curtail or modify the itinerary, or to substitute activities, hotels, meals or transportation as we deem necessary. Please also note that during certain holidays and peak periods or due to repairs or renovations, some activities may be disrupted or unavailable.
Deviations from planned vacation package itineraries or any aspects of the travel may occur. If for river cruise packages conditions make cruise routes unsafe for navigation or in other respects, or raise sufficient doubt about safety, we and tour operator reserve the right to modify or provide alternate services, which may include, but are not limited to, providing accommodation on the docked ship or on land and/or substituting ground arrangements for river cruise transportation.
None of these modifications or changes shall affect the vacation package price or entitle you to any credit or refund. We and tour operator further reserve the right to reduce the number of Adventure Guides, and to modify other services to accommodate a smaller group, if a minimum number of Guests is not reached. Similarly, the stated group maximum size may be marginally exceeded if necessary to accommodate a family. We and tour operator reserve the right to cancel a trip at any time prior to its commencement for any reason, including if there are too few Guests, or the quality of the trip or the safety of the Guests would, in our opinion, be compromised, such as may result from unforeseen circumstances (acts of God) or other circumstances beyond our reasonable control. If we cancel your trip prior to its commencement because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline re-booking charges; however, if we are unable to rebook you, we will issue a full refund of your vacation package price and Plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. The immediately preceding sentence does not apply to any cancellation (or deemed cancellation under the agreement between the group travel organizer and us) of a group travel reservation by the organizer of the group travel experience, for whatever reason, and in the event of such cancellation you will not be entitled to any refund or reimbursement from us of any amounts.
Certain itineraries may include activities that present challenges to or are not suitable for Guests with special needs. We strongly recommend that Guests requiring assistance be accompanied by a companion who is capable of, and totally responsible for, providing assistance. Neither we nor our Suppliers may physically lift or assist Guests onto transportation vehicles or otherwise. Please contact a Vacationista to discuss your specific needs.
We will make a reasonable effort to accommodate special requests, such as smoking, adjacent or connecting rooms, bed size and dietary needs; however, we cannot guarantee that these requests will be accommodated.
We recommend that you arrive a day or two prior to the start of your escorted vacation to get acclimated and to allow for unexpected travel delays. Also, you may choose to stay a day or two after to extend your vacation on your own. Both pre- and post-stays are available at additional cost to you. Please ask a Vacationista for price, details and availability, which unfortunately we cannot guarantee. On some adventures, airport meet & greet and hotel transfer services are available in connection with these additional days. Our special rates for these additional days are only available if booked through us in conjunction with a vacation package and cannot be combined with any other offer. Canadian Guests please contact your Travel Agent.
By participating in an Adventures by Disney itinerary, you consent to having your name, face, likeness, voice and/or appearance captured in any photographs and videotapes (or portions thereof) in any format, including, but not limited to, print, digital or film media now existing or hereafter developed, and you further acknowledge and agree that such photographs and videotapes (or portions thereof) may be shared with other participants in the adventure. You also agree that any such photographs and videotapes taken outside of the United States may be transferred to the United States.
The services provided in connection with the itineraries, including, without limitation, transportation, hotel accommodations, restaurants, and other services are purchased from various independent suppliers who are not affiliated with us in any way (“Suppliers”). Although we and tour operator endeavor to choose high-quality Suppliers, neither we nor tour operator has the right to control their operations and therefore make these travel arrangements upon the express conditions that we, tour operator and our own agents, employees and affiliates shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury, illness, emotional distress, death or damage or loss to property occasioned through the conduct or omission or default of any Supplier, each of which is subject to laws of the state or country where the service is provided. As a condition precedent to your participation in the vacation package, we and some of our Suppliers require that you execute and return to us an assumption of the risks and release of liability form (in our case, the Adventure Travel Agreement (see below)).
The Adventure Travel Agreement is an assumption of the risks and release of liability form provided to you upon booking that you will be required to sign and return to us no later than (i) 14 calendar days after booking for reservations made 120 calendar days or more prior to the adventure commencement date, or (ii) the end of the Hold Period after making the reservation less than 120 days prior to the adventure commencement date.
Failure to do so will be deemed a cancellation by you.
For reservations made 120 calendar days or more prior to the adventure commencement date, you have 14 calendar days after booking to cancel and receive a full refund of your deposit (see Name Changes/Guest Cancellations/Refunds) if you choose not to execute the Adventure Travel Agreement. For reservations made less than 120 calendar days prior to the adventure commencement date, we will hold your reservation during the Hold Period to provide you with an opportunity to review and execute the Adventure Travel Agreement and make a payment in an amount equal to 100% of the vacation package price per Guest (subject to the Cancellation Fees section above). We strongly advise that you not make any non-cancelable commitments within 14 calendar days after booking, in the case of reservations made 120 or more days prior to the adventure commencement date, or during the Hold Period, in the case of reservations made less than 120 days prior to the adventure commencement date.
These additional terms apply to river cruise packages.
Passenger Ticket Contract: The river cruise component of the river cruise package, including vessel, vessel amenities, food and beverages served thereon and vessel crew, is provided by a Supplier, AMAWaterways Gmbh (“AMA”). Prior to embarkation you will receive a Passenger Ticket Contract, which is issued by AMA and will govern your relationship with AMA as a passenger on the river cruise vessel and establishes limits of liability, limits on claims and time limits for making claims, as well as other restrictions, limits and disclaimers limiting AMA’s liability to you, which are wholly separate from, and independent of, these Terms and Conditions and the Adventure Travel Agreement, which govern your relationship with us and tour operator.
Pregnancy: For the safety of parent and child, and depending on various circumstances, passengers who are at an advanced stage of pregnancy (after 5 months) may be subject to restrictions or exclusion by AMA concerning their ability to travel and/or board a ship, including denial of passage on the ship. Please inform us immediately if you will be at such an advanced stage of pregnancy at any time during sailing. Neither we nor tour operator can be held responsible or liable for any complications relating to pregnancy at any stage.
Baggage: You may bring aboard the river cruise vessel, without additional charge, up to one (1) suitcase per person. Additional baggage will be subject to excess baggage charges.
The Confirmation(s), these Terms and Conditions and those contained on our website, and the pre-departure materials constitute the entire agreement of the parties with respect to the subject Adventures by Disney vacation and supersede any and all previous communications between the parties, whether written or oral, with respect to same. This agreement is deemed to be entered into and consummated in the state of Florida and shall be construed in accordance with the laws of the state of Florida. Any legal action relating to this agreement shall be brought and maintained exclusively before the superior court located in Orange County, Florida, USA.
For Persons Located in California:This business is a participant in the Travel Consumer Restitution Corporation ("TCRC"). If you were located in California at the time of sale, you may request reimbursement from TCRC if you are owed a refund of more than US$50 for transportation or travel services which was not refunded in a timely manner by us. The maximum amount which may be paid by the TCRC to any one Guest is the total amount paid by or on behalf of the Guest to us, not to exceed US$15,000. A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim, plus a processing fee. You must agree to waive your right to other civil remedies against us for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to (415) 927-7698. Registration as a seller of travel does not constitute approval by the state of California.
For Persons Not Located In California: If you were not located in California at the time of sale, this transaction is not covered by the California TCRC.
Adventures by Disney, as an active member of USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Adventures by Disney’s customers in the unlikely event of Adventures by Disney’s bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Adventures by Disney may be sufficient to provide only a partial recovery of the advance payments received by Adventures by Disney. More details of the USTOA $1 Million Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to firstname.lastname@example.org or by visiting their website at www.USTOA.com.
These Terms and Conditions are subject to change by Adventures by Disney Travel Services, Inc. at any time without notice.